Account Manager

Client Services New York, New York


Description

NYIAX Advanced Contract Management brings upfront media buying and selling, every day, to premium publishers and media agencies. NYIAX provides advertisers and publishers an end-to-end, streamlined workflow built for the modern media ecosystem to buy, sell, and re-trade premium advertising. Developed in partnership with Nasdaq, the NYIAX platform offers global market-tested trust, transparency, and curation to help users identify and unlock the true value of media. NYIAX is headquartered in New York City.


At NYIAX, our customers' experience and making them successful is one of our most important tasks. In this role, you will be a major contributor on the Client Solutions Team by cultivating and maintaining day-to-day client relationships. The ideal candidate for this position is someone who is able to think strategically in order to provide recommendations and guidance to publisher and advertiser customers. We are looking for someone who is hungry for the challenge of building something big.

Responsibilities

  • Learn our platform inside and out and understand the nuances of client adoption to effectively train and onboard new customers
  • Analyze user data and identify trends in platform utilization to provide strategic guidance to both customers and internal product team
  • Proactively monitor and manage customer health to identify opportunities for both revenue growth and product enhancements
  • Serve as our clients’ day-to-day point of contact and maintain a consultative relationship
  • Manage client expectations (never over-commit/under-deliver)
  • Communicate effectively with technical and non-technical individuals
  • Develop and maintain a deep understanding of customer KPIs and metrics
  • Introduce and evangelize new product features and enhancements with our clients

Requirements

  • 4-year degree, and 1-5 years of work experience (work in ad-tech preferred)
  • Outstanding ability to collaborate cross functionally with our Sales, Product and Operations teams
  • Impeccable customer service skills and business acumen
  • Must be a self-starter comfortable working in a startup environment
  • Demonstrated track record of excellent communication and presentation skills
  • Extremely detail oriented and well organized, comfortable working independently, and have the technical aptitude to learn new technologies

 

NYIAX is an Equal Opportunity Employer