Project Manager, Tenant Improvements - Asset Management

Asset Management Operations New York, New York

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses. 

Our Mission: To create shared prosperity across New York City’s five boroughs by strengthening neighborhoods and growing good jobs.

Your Role: The Project Manager, Tenant Improvements for Asset Management Operations (AMO) is responsible for supporting the Director of Tenant Improvements and various senior management in the Operations department. The position involves the management of the day-to-day processing of all NYCEDC tenant work requests, submissions and permitting, including review, approval, and the tracking of all buildings work orders and violations. Responsibilities involve day-to-day interaction with, and delivery of services to, portfolio managers, and asset managers within NYCEDC as well as tenant, operator, permittees, consultants and outside stakeholders. The Project Manager will also help refine procedures to further streamline workflow to increase efficiency and build capacity.

Essential Responsibilities:

The position will support the Director of Tenant Improvements as well as Senior Management of the Operations Department with operations and asset management duties. The responsibilities included but are not limited to the following:

  • Manage tenant improvements and relations: Interfaces with tenants, licensees, permittees, operators and/or concessionaires on all aspects of tenant improvements, construction, maintenance and repairs of their agreements with the City and/or NYCEDC
  • Manage consultant relations: Interface with consultants to facilitate tenant permit submissions for improvements and the processing of tenants’ documents, drawings and forms for landlord review and execution
  • Manage day-to-day processing of tenant improvement requests, reviews and approvals. Coordinate with tenants, consultants and EDC staff that the reviews and approvals are completed in accordance with the lease and requirements of the portfolio teams
  • Administer multiple projects involving NYCEDC assets, including all aspects of project planning and implementation, procurement and contract management, site visits, and all other steps necessary to ensure project objectives are achieved and timelines are met
  • Create and deliver presentations, memorandums and other materials that effectively communicate project recommendations and/or findings to various audiences (e.g., senior NYCEDC staff, partner agencies, external stakeholders)
  • Manage database: Maintain a comprehensive work order system with up-to-date status and schedule of all pending repairs, inquiry submissions and transactions, including tenants’ permits and violations. Open, track and manage the work order closing process, including payment verification of all executed work. Ensure accurate record-keeping and follow-up
  • Work with portfolio and facilities managers to coordinate tenant repairs, maintenance and alterations, and to ensure work follows permit, building guidelines and terms of lease
  • Work with portfolio and asset managers to ensure tenant compliance with capital improvements obligations under the lease. Assist with resolution of tenant disputes
  • Coordinate with EDC’s insurers and Mayor’s Office of Operations for violations avoidance and removal and permitting of special citywide events
  • Other duties as assigned


  • Bachelor’s Degree or equivalent in architecture, engineering, real estate management or a related field
  • 3-5 years of experience in facilities, building or construction management or in a related industry or position
  • Strong written and oral communication skills, including the ability to present to a wide variety of audiences
  • Strong project management skills
  • General computer skills (Microsoft Suite w/Word, Excel, PowerPoint and Outlook), Must have aptitude for learning and applying various computer programs (e.g. Oracle, PMWeb, NYC IPIS)
  • Ability to organize and prioritize among competing needs and opportunities
  • Anticipate and resolves problems as they arise
  • Collaborate effectively with internal and external stakeholders
  • Ability to work in a team environment
  • Valid driver's license
  • Must be willing to provide 24/7 emergency response where appropriate
  • New York City residency is required within 180 days of hire
About NYCEDC: New York City Economic Development Corporation is the City’s primary vehicle for promoting economic growth in each of the five boroughs. NYCEDC’s mission is to stimulate job growth through expansion and redevelopment programs that encourage investment, generate prosperity and strengthen the City’s competitive position. NYCEDC serves as an advocate to the business community by building relationships with companies that allow them to take advantage of New York City’s many opportunities. Additional information on NYCEDC can be found by visiting