Sr./ Client Platform Engineer

Information Technology San Jose, California Req.Num.: 5191

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Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!

Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.

Nutanix employees enjoy some amazing benefits and perks: healthcare, plenty of snacks, employee (and family) events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix

The Senior Client Platform Engineer is responsible for the technical direction of large projects involving a multi-tiered, highly available endpoint infrastructure that is geographically distributed, The Senior Client Platform Engineer is involved in implementing, in varying capacities, a range of client tools around the globe. Additionally, the Senior Client Platform Engineer is responsible for deploying and maintaining products that are necessary to support a growing global fleet of endpoints.
Role and Responsibilities:

  • Design, analyze, evaluate, and implement end-user computing solutions that may be multi-faceted and complex in nature
  • Handle Client Platform Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements
  • Operate as the Subject Matter Expert (SME) for dedicated projects
  • Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from Global IT Support, ensuring minimum MTTR, and providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
  • Participate in cross-functional projects in support of end-user productivity and end-user computing security
  • Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity
  • Maintain endpoint patch management and respond to endpoint security compromises and zero-day attacks in a timely manner as applicable to the Mac environment
  • Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary
  • Participate in standardization efforts to ensure IT CPE can take advantage of repeatable processes to support the environment
  • Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates
  • Participate in knowledge transfer with members within the team to elevate IT CPE skillset and with Global IT Support for cross-functional training on projects
  • Work on continued improvement and automation opportunities on IT CPE internal processes
  • Update any solution designs, technical documents, and diagrams of IT CPE systems for assigned projects
  • Follow and enforce all hardware and software standards for endpoints
  • Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations
  • Other duties as directed by Management

Experience and Skills:

  • Min 5 years’ experience as a Senior Mac Engineer with deep troubleshooting skills in 1,000+ Global Mac environment
  • 10+ years’ hands-on IT Engineering experience in areas of hardware and software
  • Expert knowledge of Apple hardware and software versions
  • Expertise in Open Source tools for administration, profile management, and configuration
  • Knowledge of Security platforms highly desired
  • Proficiency with Configuration Management tools like Chef, Puppet and Salt and Git as Source Control
  • Working with Open Source tools for Management of Client Systems (Munki, Autopkg, Reposado and others)
  • Excellent problem-solving and superior customer service skills required

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.