Associate Technical Account Manager (mid-tier accounts)

Customer Success Belgrade, Serbia Req.Num.: 12017


Who are our employees?

We’re an eclectic group of 4,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market.

Who are we in the market?

Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix.

Nutanix is building a new organization of Associate Technical Account Managers (TAMs). We are looking for Associate TAMS to focus on the mid-tier of accounts from amongst our largest installed based customers. You will be in charge of driving increased product adoption, and improving customer experience in your accounts. In partnership with the Account Manager and Systems Engineer, the Associate TAM will be an advocate and trusted advisor for Nutanix’s top customers.

Key Responsibilities: 

  • Create a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
  • Drive increased product adoption, and experience by doing the following:
    • Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices
    • Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
    • Identify training needs for the customer and help orchestrate training/boot camps for customer
    • Identify need to upgrade to latest software versions and support the creation of an upgrade plan for the customer
    • Recommend and/or perform health checks, as needed
    • Pull in expert Nutanix resources for conductive deeper dives with the customer. Orchestrate the breadth of breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed

Qualifications:

  • 3-5 years of work experience preferably in technical customer-facing roles (Support engineer, Systems engineer, Technical account managers)
  • Technically oriented with understanding of Data Center technologies
  • Relationship-oriented, credible with customers and sales teams
  • Ability to drive a consultative conversation with the customer
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • BA/BS, advanced degree a plus

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.