Level-2 Service Desk Support Engineer

Operations Bangalore, India Req.Num.: 5397

Hungry. Humble. Honest.

Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!

Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.

Nutanix employees enjoy some amazing benefits and perks: healthcare, plenty of snacks, employee (and family) events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix


  • Provide level-1/2 technical support to the end user systems including application installation and configuration, troubleshooting, debugging for peripherals and other desktop computing requests
  • Configure and install client hardware such as laptop and desktop systems for Windows and MAC
  • Manage ticketing system, triage and resolve incident tickets according to the published SLAs
  • Provide basic phone administration and troubleshoot
  • Support end point network connectivity installation and troubleshoot
  • Provide support to virtual computing applications and environments
  • Provide support to employee on and off boarding process
  • Manage incident response phone bridge and facilitate post mortems for outages
  • Provide general user desktop computing training to help users be familiar with the technologies, IT processes, procedures and policies
  • Perform tasks assigned for front office user facing projects
  • Documentation for Front Office solutions and operation guides


What you will need:

  • Minimum 3+ years of proven experience supporting the IT or Engineering Operations working in a fast-paced start-up environment.
  • Demonstrate knowledge and proficiency in setup, configuration and troubleshoot for Windows, MAC OSX systems, and mobile devices
  • Acquired knowledge and skill set of troubleshooting general networking issues using different network troubleshooting tools
  • Strong customer service and communication skills, written and verbal, for supporting end users globally
  • Hard working and flexible with day and evening work schedule assigned
  • Team player with the can-do attitudes and ready to contribute new ideas to build a strong support team
  • Act Independently and be self-motivated
  • Attention to Detail

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.