Visitor Center Retail Supervisor (4886)

Other Socorro, New Mexico


Position Description:


Position Summary

The National Radio Astronomy Observatory (NRAO) is a diverse, exciting, and prestigious research facility that plays a vital role in the study of the universe. In addition to its scientific work, the Observatory is committed to outreach and education. The Observatory offers a wide range of programs and resources for students, teachers, and the general public, including tours, lectures, and online resources. The Observatory operates a variety of radio telescopes that span the globe, including the famous Very Large Array (VLA) in New Mexico, the Green Bank Telescope in West Virginia, and the Atacama Large Millimeter/submillimeter Array (ALMA) in Chile.


At NRAO we are seeking a Visitor Center Retail Supervisor. The position will be based at the Very Large Array site, 50 miles west of Socorro, NM. With a high level of professionalism, the Retail Supervisor will oversee management of the VLA Gift Shop and Visitors Center. Key responsibilities include managing Gift Shop staff, executing programs and offerings of the Visitors Center to serve visitors, the local community, managing retail sales in the Gift Shop and growing revenue. Plans, coordinates the ordering, shipping and receiving of merchandise, problem solving and providing excellent customer service.



What You Will be Doing:

  • Managing the VLA Visitor Center/Gift Shop operations including: hiring, training, scheduling, supervising and problem resolution to ensure the that the Visitor Center/Gift Shop staff has well trained, knowledgeable and friendly staff.
  • Preparing purchase requisition, monitoring expenditures and revenue;
  • Monitoring sales through daily reports; resolving discrepancies, reconciling and recording credit card receipts and preparing sales reports, by establishing/maintaining proper fiscal procedures for all retail operations;
  • Overseeing maintenance of selection of stock, pricing, receiving, displays, signs and inventory; managing quarterly and year-end inventory utilizing computer to check for theft and shrinkage;
  • Facilitates adequate communication between NM Ops staff, fiscal staff and gift shop staff.
  • Compiling weekly/monthly and ad hoc reports regarding sales and costs of goods sold, productivity metric, inventory and other organizational and fiscal reports;
  • Directing customer service and sales activities in store; resolving customer issues and concerns; modeling and holding team accountable for outstanding customer service; perform opening and closing operations and fill in for sales clerks as needed;
  • Managing the online retail shop including inventory selection, pricing, and online store layout;
  • Proactive compliance with NRAO and government safety policies and procedures in own work area is expected.
  • May have to occasionally work weekends, after hours and travel.
  • May oversee or manage the operations of auxiliary services.
  • Others duties as assigned



Work Environment

The VLA Site is a remote scientific/industrial facility at 7000 feet elevation. Works in office environment, must be able to work at a computer with detailed and complex alpha and numerical information.


Who You Are:


  • Minimum of High school diploma or GED. Preferred associate’s degree in retail or related field
  • You have a minimum five years of experience in retail, preferably in retail management, marketing or tourism. – OR – An equivalent combination of education and experience.


Competency Summary

  • Excellent written and verbal communication skills, including public speaking, and the ability to communicate comfortably and effectively with the public, educators, students, senior managers.
  • Must have a good working knowledge of personal computers, the Internet, Office software such as MS Word, Excel.
  • Ability to think critically and work independently with limited supervision.
  • Prior experience with credit card processing software and Point of Sale software required.
  • Proven experience in retail stock management and inventory control.
  • Proven ability to manage staff
  • Experience with employee development and performance management



Additional Requirement

  • Must have a valid driver’s license



Background Check

The selected candidate must successfully pass a post-offer, pre-employment background check as a condition of employment


Total Rewards:


The NRAO offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees’ overall well-being and career growth.



The NRAO strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions



NRAO’s benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. NRAO provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. NRAO’s retirement benefit contributes an amount equal to 10 percent of a qualified participant’s base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions.


Application Instructions:


Select the “Apply” button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position


Equal Opportunity Employer Statement:


AUI is an equal opportunity employer. Women, Minorities, Vietnam-Era Veterans, Disabled Veterans, Veterans and Individuals with Disabilities are encouraged to apply. To view our complete statement, please visit If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email to [email protected].



The NRAO is an equal opportunity employer (M/F/D/V)

The National Radio Astronomy Observatory is a facility of the National Science Foundation operated under cooperative agreement by Associated Universities, Inc.