Systems Administrator II-IV (4546)

Computers/Software Socorro, New Mexico



Position Description:


Position Summary

How would you like to work in an organization where pushing the boundaries of humankind’s knowledge of the universe is out of this world? What about supporting world-class instruments, including the Very Large Array (VLA) in New Mexico, the Very Long Baseline Array (VLBA), and with European and Asian partners, the Atacama Large Millimeter Array (ALMA) in Chile? Have a solid grasp on IT operations support? Then we want you! We are seeking an experienced, capable technical administrator to become part of a small, but dynamic team of system administrators who support operations at the Domenici Science Operations Center (DSOC), Very Large Array (VLA), and Very Large Baseline Array (VLBA), in New Mexico and at various VLBA sites across the Western hemisphere.


Come join the National Radio Astronomy Observatory (NRAO) as a full-time systems administrator to support New Mexico site and telescopes. Some travel, possibly international, is expected at the 5-10% level. Interaction with the CIS Windows and Unix teams at multiple sites, and with our international partners via teleconferencing is essential in this role.


The position will be based Socorro, NM. The NRAO Science Operations Center is located in NM, on the campus of New Mexico Institute of Mining and Technology ( Socorro is a small, historical city in the Rio Grande Valley, 75 miles south of Albuquerque. With over 300 days of sunshine each year, Socorro offers ample access to outdoor recreation.


In addition to competitive pay, NRAO provides excellent paid time off benefits (vacation and sick leave). Medical, dental and vision plans are effective first day of employment. NRAO’s retirement benefit contributes an amount equal to 10 percent of a qualified participant’s base pay. No contribution is required of the employee; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions.


Job Duties Summary

  • Responsible for the day-to-day support of Science Operations for the NM site.
  • Provide support for ngVLA ramp-up operations, pending project funding.
  • Work collaboratively with systems administrators at several geographically dispersed locations;
  • Perform as an integral part of the CIS team including helpdesk ticket triage;
  • Respond to incidents reported by Observatory staff and systems monitoring in a timely manner.
  • Assists with the installation and performance optimization of Windows, Mac, and Linux computer systems.
  • Coordinate system and software upgrades with site Operations, and the CCE.
  • Assist with installation and management of high performance storage and shared computing resources.
  • Investigate and resolve software and hardware related problems.
  • Oversee generation of educational material and documentation for users and other system administrators.
  • Advise computer users on effective use of systems and shared resources.
  • Responsible for working with key system administrators in planning and executing upgrades.
  • Proactive compliance with safety policies and procedures in IS work area.
  • Other duties as assigned.


Work Environment

Work is typically performed in a research environment supporting systems for external observers. While performing the duties of this job, the employee frequently sits at a desk, uses a personal computer, telephone, and other standard office equipment; the ability to climb stairs is required. The employee is required to bend, reach, and must have finger dexterity. The employee is required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. May occasionally work at high altitudes. Must be able to communicate effectively both verbally and in writing.


Position Requirements:


Minimum Education

Bachelor's degree in computer science or related field.


An equivalent combination of education and related experience.


Minimum Experience

Minimum of two years of experience in related field


Preferred Experience

Six years of progressive responsibility in systems administration or an equivalent combination of education and experience.


Competency Summary

Must have strong communication, project management, and negotiation skills. Able to resolve difficult problems and define/install software patches as necessary; able to assist in the design and implementation of local and wide-area networks; able to assist in the specification and deployment of new technology software, and systems upgrades; able to be point of escalation for multiple service technologies. Applied knowledge of systems administration in both bare-metal and virtualized Windows, Mac, and/or Linux production environments is required.

Familiarity and comfort with a heterogeneous environment consisting of Red Hat Linux, Mac and Windows OS on the desktop and in the server room.

Knowledge of high-speed WAN/LAN (10+ Gbps Ethernet and InfiniBand) administration a plus.


Application Instructions:


Click the “Apply” button below. Please be prepared to upload your current CV/Resume and a letter of application describing interest and suitability for the position. Applicants must be currently authorized to work in the United States on a full-time basis.


Equal Opportunity Employer Statement:


AUI is an equal opportunity employer.  Women, Minorities, Vietnam-Era Veterans, Disabled Veterans, Veterans and Individuals with Disabilities are encouraged to apply.  To view our complete statement, please visit  If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email to




The National Radio Astronomy Observatory is a facility of the National Science Foundation operated under cooperative agreement by Associated Universities, Inc.