Entry Assistant for Northwest Center Services @ Amazon

General & Administrative Seattle, Washington


Description

Location: South Lake Union
Schedule:
16-37 hrs per week with varying shifts, Saturdays required
Wage: $15.45/hr with an increase to $18.50 after probationary period

Northwest Center is looking for an Entry Assistant to join our team!  The Entry Assistants are often the first contact between the community and the largest online retailer in South Lake Union. We strive to exceed customer expectations with each introduction prior to guests entering the space. Our focus is offering a one of a kind entry experience, through engaging customers, scanning tickets, and answering the public’s questions. We are committed to making the Spheres a memorable experience to all users. Hours of operation are 10:00 am to 8:00 pm Monday through Saturday and 11:00 am to 7:00 pm on Sundays. Your schedule may vary, however Saturdays are required.

Essential Functions:

  • Open and close the Spheres and Understory, making sure the area is clean and organized.
  • Greet each visitor in a friendly, warm, professional and courteous manner and re-direct the public as needed
  • Work interchangeably between the Spheres and Understory while actively engaging with visitors and fielding questions as necessary.
  • Track appropriate metrics as directed by a Supervisor, Manager, or Director.
  • Assist in issuing the appropriate visitor badges while checking in interview candidates, meeting attendees, and/or other employee guests.
  • Utilize the reservation management system to check in and distribute wristbands to public visitors
  • Maintain knowledge regarding the building and be prepared to offer commentary, speak to and/or offer assistance to visitors.
  • Rove the space to ensure building safety and visitor policies are being adhered to.
  • Respond to public inquiries as directed.
  • Attend and actively participate in all scheduled trainings to maintain current information on the exhibits, Amazon and campus history, best customer service practices, and more.
  • Assist with special events as requested.


Requirements:

  • High School Diploma or GED required
  • Preferred 1-year Customer Service, information booth, or ticketing experience.
  • Ability to type 40 wpm


At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, we support it, we live it and we flourish in it for the benefit of our employees, the community, and our clientele. It is our belief that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We are proud to be an equal opportunity workplace.