Transition Services Manager
In this role you will be overseeing our Transition Services team. This Manager works closely with our Director of Client Operations to assist in the coordination & implementation of DVR plans, billings, oversight of team function and outcomes. You will be responsible for administrative tasks, career development services (including vocational planning), community based assessments, job development, job customization, and job placement for adults with disabilities.
Location: Renton, WA (traveling frequently in surrounding areas)
Schedule: Full Time, Monday - Friday 8:00 AM to 4:30 PM (hours can vary with some weekend availability required)
Salary: $45,000 Annual Salary
- Bachelor’s degree in the areas of marketing, vocational rehabilitation, sales or personnel, psychology preferred
- Valid and current WA state driver’s license
- Proof of automobile insurance
- Current First Aid/CPR certification preferred
- Experience working in Transition Services
- At least 1 year experience working with people with disabilities
- Knowledge of Individual Service Planning, Job Development, and Customized Employment Process
- Knowledge of State and Federal Human Service laws, Human and legal rights, and Human Service System
- Knowledge of Advocacy issues and Positive Behavior Support
- Knowledge of urrent and proposed legislation and laws of the local, state and federal governments that affect Northwest Center
- Accreditation systems, CARF, DOL, DVR, DDD
- Develop budgets and forecasts
- Develop community employment opportunities for individuals
- Mentor, support, and counsel individuals
- Interpret technical reports
- Communicate effectively, both orally and in writing, with individuals and groups regarding complex or sensitive issues or regulations
- Develop procedures
- Develop departmental goals and objectives and to conduct and implement planning activities
- Analyze and evaluate operations and develop and implement corrective action to resolve problems
- Supervise and train all Transition Services team member positions. Schedule and monitor the activities of all individuals in the Transition Services team. Train department staff on proper job development, employment coaching and support techniques. Interpret policies and procedures for department staff as it pertains to the King County Transition Services contract. Work with the Director of Client Operations to complete performance evaluations of supervised staff before or on the specified completion date, and to initiate disciplinary action as warranted. Monitor staff training programs which develop individuals and build competencies necessary to deliver quality services on subjects such as privacy, confidentiality, client file protocol, and client interact. Ensure adequate staffing to maintain safe and effective client to staff ratios through effective hiring and scheduling. Request and coordinate department specific orientation and training to all new staff in the department.
- Ensure the S2W team and department meets compliance standards of the county, state, Nish, DOL, CARF, etc. by regularly reviewing standards and conducting spot checks on employees’ documentation. Collaborate with Administrative Coordinators during regulatory surveys to compile all necessary materials for review. Represent the organization during surveys and outside meetings and conferences. Conduct random evaluations of individual service plans in the department checking for quality, measurable outcomes, and follow through.
- Work with the Northwest Center Works leadership team to review the King County Transition Services contract to ensure delivery and compliance. Will also work with the leadership team to expand the program to acquire additional RFQ’s for embedded projects, and more students in diverse school districts.
- Present current information on outside community service resources and information to clients, support networks, and staff when needed. Act as a liaison with community representatives including DDD, DVR, and other funding and auditing agencies as indicated. Facilitate the building of bigger, stronger, and more developed relationships within the community which may lead to clients getting jobs and share those connections with staff and other Northwest Center leaders. Network with community employers to expand our employment opportunities for clients.
- Collect all related employment service data on placements. Oversee forecast, WAW, billing, and AIR entries for department. Solicit customer feedback frequently to understand customer needs and the needs of the community. Follow-through with service corrections.
- Work with the Director of Client Operations to develop and manage the Transition Services budget, including financial audits and forecasts. Make recommendations for additional services necessary to quality serve the community and people with disabilities. Oversee monthly billing.
- Continued job development and marketing to outside businesses for work for individuals with disabilities in the current transition year.
- Maintain positive, professional, and courteous work relationships, and open communication with clients, co-workers, and community members. Inform leadership team of problems and opportunities and work cooperatively to strategic responses.
At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, we support it, we live it and we flourish in it for the benefit of our employees, the community, and our clientele. It is our belief that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We are proud to be an equal opportunity workplace.