Employment Specialist

Adult Services Renton, Washington


Description

Northwest Center is looking for an Employment Support Coordinator (ESC) to join our team!  Northwest Center is working to deliver inclusive solutions to help embed disability hiring into businesses across our clients’ organizations. The ESC will be responsible for providing vocational support for people with disabilities through job coaching and ongoing skills development, and assume the responsibility for developing and implementing appropriate personal services plans. The ESC will be expected to assist with administration and delivery of quality employment services. The ESC will ensure that the necessary paperwork for each client meets professional standards and deadlines, thereby helping the team meet the regulatory requirements of its funders. The ESC will also be assigned individual responsibilities and special projects to assist in the ongoing operations of the team. This position will require a high degree of flexibility, comfort in ambiguity, and working in flexible work spaces and warehouses, including working remotely and at various sites across King County, including Seattle, Shoreline, Kirkland and Kent.

You should be comfortable working in multiple warehouse environments with varying temperatures. Many buildings have dock doors that open throughout shifts, this can cause the temperature to be high during the summer or cold during the winter depending on the location. During training and coaching you can expect to handle packages from small envelopes to boxes ranging up to 49 pounds. You should be willing and able to operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise.

 
Wage: $17.00 - $19.00 per hour DOE
Where: Home Base located in Renton
Schedule: Monday - Friday Full-Time ~ This position requires occasionally working on nights and weekends

Requirements:

  • Previous experience working with people with disabilities is preferred
  • Basic knowledge of MS Office Suite, advanced knowledge preferred
  • Valid WA State Driver’s license and car insurance
  • Acceptable 5 year driving record
  • Own vehicle for transportation

Essential Functions include, but are not limited to:

  • Providing exemplary customer service to all parties: including clients, management teams at each site, partner agencies, Case Managers, DVR counselors, etc.
  • Communicating and working closely with the team to ensure quality standards for all program relevant paperwork
  • Monitoring final paperwork from staff to ensure quality
  • Updating and tracking monthly compliance for all responsible areas
  • Keeping accurate workload/scheduling records of time spent performing coordination of duties
  • Having the ability to proactively network and establish effective working relationships
  • Building strong external relationships and representing Northwest Center well in the community
  • Maintaining relationships with our existing and future mid to large-sized business partners to fulfill their hiring needs
  • Having the ability to manage customer expectations through a deep understanding of business operations
  • Developing and executing plans that address retention, development, assessment, and engagement of key talent
  • Building and maintaining a network of potential candidates through pro-active on-going relationship management with different employment vendors
  • Conducting in-depth interviews with potential candidates, demonstrating the ability to present qualified candidates to the hiring managers
  • Providing job coaching and retention services in a variety of locations including office and warehouse environments
  • Maintaining ongoing professional communication and following up with the client’s Support Network which includes, but is not limited to: Division of Vocational Rehabilitation (DVR) Counselors and Community Rehab Provider (CRP) Employment Consultants, by providing status updates and following-up on any questions or concerns raised by a member of the Support Network as required by contract or as directed by the client
  • Completing all documentation as directed in a timely and professional manner
  • Developing and maintaining client paperwork in compliance with all organizational and HIPPA standards.
  • Possessing strong assessment skills for individuals

Skills & Abilities

  • Ability to work independently and take initiative
  • Ability to effectively communicate clearly and concisely, both orally and in writing
  • Customer service orientation and commitment to ensuring customer satisfaction
  • Ability to analyze and evaluate situations and apply solutions
  • Ability to sustain concentration and problem solve
  • Ability to multi-task
  • Patience and the ability to work at a consistent, high-energy level, especially during periods of stress
  • Ability to make presentations to groups and individuals
  • Ability to coach/train individuals in job-related tasks and behaviors
  • Flexible work space
  • Plan and effectively prioritize
  • High degree of cognitive reasoning
  • Attention to detail
  • Identify what must be changed to reach goals
  • Ability to work evenings or weekends as required by the job

Physical requirements of the position

  • Ability to sit down for up to 8 hrs per day
  • Ability to stand up for up to 8 hrs per day
  • Ability to lift, push, and pull up to 10- 15 lbs frequently and up to 49 lbs on occasion
  • Frequent amount talking/hearing; both in person and over the telephone
  • Frequent use of keyboard

 

 At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, we support it, we live it and we flourish in it for the benefit of our employees, the community, and our clientele. It is our belief that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We are proud to be an equal opportunity workplace.