Amazon - Spheres Supervisor for Northwest Center Services
Description
The Amazon Spheres are a place where employees can think and work differently surrounded by more than 40,000 plants from the cloud forest regions of over 30 countries. Under the direction of the Spheres Program Manager, the Spheres Supervisor is responsible for overseeing scheduling, staff coverage, quality assurance, and customer experience.
We are looking for a motivated people leader who can inspire and guide our staff to deliver a one-of-a-kind customer experience for all guests. If you are a team player who is willing to provide extra support where needed, we want to hear from you.
Location: Seattle
Schedule: Hours of operation are 9:00 am to 6:00 pm Monday through Friday, and 10:00 am to 6:00 pm on the first and third Saturdays of each month. Flexibility in this role is key, as it requires weekend work to cover Public Saturday events on the first and third Saturday of each month. On these weeks, staff will work a five-day work week with their days off split between an assigned weekday and Sunday.
Starting Wage: $31.08 per hour | Full Wage Range: $31.08 - $39.17 per hour
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/
Essential Duties
Operational Excellence
- Ensure appropriate staffing levels within the Spheres and Understory. Communicating employee call outs to other leadership members and willing to provide coverage as needed
- Maintaining employee quality and performance levels that meet standards
- Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources
- Lead and participate in temporary exhibits throughout the space and additional project related work, delegating as needed
- Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes
People
- Provide management, day to day direction, and leadership to the entire Spheres and Understory Team of around 15-20 individuals
- Responsible for employee development & training
- Contributes to a positive work environment
- Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution
- Assist Management in interviewing, hiring, and termination discussions
Customer Experience
- Provide elevated customer support for visitors, community members, vendor partners, employees, and all guests entering both the Spheres and Understory
- Handle escalated situations with visitors, community members, vendor partners, employees, and all guests
- Act as liaison between Northwest Center, Amazon and other Vendors ensure continuity across campus locations
Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.
Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion.
Requirements
- 3-years of customer service or customer engagement experience with proven experience as a supervisor or experience in a similar management role
- Regularly seeks new and improved methodologies for enhancing the effectiveness of organization
- Employs imagination and creativity in the application of duties and responsibilities and is not averse to change
- Interpersonal skills to effectively motivate others
- Maintain good judgment in fast-paced, high-stress environments
- Detailed oriented & thorough, with ability to see the “big picture”
- Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals
- Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations
- Advanced computer skills in MS Office
- Associates degree required
Working Conditions & Physical demands
- Humidity and temperature conditions may vary in order to maximize the plant life in the space. The temperature of the Spheres is maintained between 70 and 75 degrees with an average humidity of level of 60%
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses)
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device)
- Ability to work flexible hours including nights and weekends
- This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit
- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds
Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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