Customer Relationship Specialist - Part Time

General & Administrative Seattle, Washington


Description

Where you will work: South Lake Union
When you will work: Monday through Friday 8:00am-2:00pm 25-30 hrs per week
How much you will earn: $17.00 per hour

Northwest Center is looking for a Part Time Customer Relationship Specialist (CRS) to join our team!  As a CRS, you will cultivate relationships with customers to facilitate on-site inventory management for Staples products and assist the Account Management Team in tactical customer management.  You will ensure customer satisfaction by meeting account requirements, visiting customer locations, receiving calls, and listening to and analyzing customer needs and preferences.  If you love providing great customer service, we want to hear from you!

Primary Responsibilities:

  • Provide effective customer service with a friendly and outgoing approach while answering questions and complaints in a professional manner
  • Take Inventory and produce replenishment orders of product.
  • Put away new inventory and co-ordinate with logistics for delivery of product.
  • Proactively respond by notifying customers of problems with their order
  • Develop comprehensive knowledge of products
  • Execute all procedural steps by using the automated system, reference materials, and other documentation to capture and deliver accurate and complete information
  • Assist in the smooth transition of new account to the Account Management Team
  • Understand Customer’s Purchasing, Accounting, Receiving, and Accounts Payable procedures
  • Will maintain stockroom at customer's site on routine basis

Basic:

  • High School diploma or GED
  • Good oral and written communication skills, i.e., listening and team building
  • Self-motivated and driven to succeed in a competitive market
  • Proven time management skills, with the ability to self-motivate and organize daily routine
  • Flexibility to adjust to customer’s buying styles and develop relationships based on trust
  • Strong personal computer (PC) and Microsoft Office Suite skills, e.g., Word, Excel,
  • Customer service oriented attitude
  • Ability to lift 50 lbs multiple times a day
  • Ability to walk a large campus daily


Northwest Center is an Equal Opportunity Employer