HVAC Controls & Service Technician

Manufacturing Operations New York, New York

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Description

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Position Overview:
We are seeking an experienced Senior HVAC Controls & Service Technician to provide advanced technical support for Nortek HVAC systems. This role is critical to supporting installation, commissioning, troubleshooting, and field service for our HVAC controls and equipment across customer locations. The ideal candidate has strong HVAC controls experience, field service expertise, and the ability to independently diagnose issues, resolve customer concerns, and collaborate with engineering and cross-functional departments. This role plays a key part in customer satisfaction, product support, and knowledge transfer.
 
 
Key Responsibilities:
  • Technical Troubleshooting & Support:
    • Diagnose, repair, and commission HVAC control systems, Provide remote support via phone/email and field repairs at customer sites, analyze control programs, wiring diagrams, and system integrations, Coordinate root-cause analysis with engineering or product support teams
  • Customer & Field Support:
    •  Serve as the primary contact for technical support, provide troubleshooting guidance to service contractors and building operators, Conduct technical site visits, service reviews, and customer response meetings
  • Controls Engineering & Documentation:
    • Review technical details and documentation for commissioning and upgrades, Maintain service records, reports, training details, and customer notes, Support product development through field feedback and issue resolution
  • Cross-Functional Collaboration:
    • Partner with manufacturing, R&D, and customer service, participate in training sessions with other Nortek facilities, support continuous improvement initiatives related to field reliability and service quality

 

Qualifications:
  • Experience & Skills:
    • Strong electrical troubleshooting knowledge
    • 3–5+ years of hands-on HVAC system or control experience 
    • Ability to independently manage service travel and priorities
    • Experience with DDC or PLC programming and HVAC control system design.
    • Familiarity with bid documents, control plans, and specifications.
  •  Education:
    • High school diploma required; technical college or equivalent experience (10+ years) in electrical and refrigeration preferred.
    • Bachelor’s degree in Engineering or Computer Science is a plus but not required.
  • Technical Proficiency:
    • Proficient in Microsoft Office Suite.
    • Excellent written and verbal communication skills.
    • Strong organizational and time management skills.
Preferred Attributes:
  • Customer-focused mindset with a passion for solving problems.
  • Ability to work independently and collaboratively across departments.
  • Motivated, creative, and enthusiastic about learning and innovation.
  • The ideal candidate will be based in the New York metropolitan area 
  • Available to travel regularly to the Manhattan, New York 
  • Willingness to travel occasionally for field support and training.

Nortek Air Solutions, LLC, offers a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at http://www.nortekair.com/.

About Nortek Air Solutions:

Nortek Air Solutions, LLC (NAS) is a Madison Industries company. Madison Industries is on of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.

NAS is the largest manufacturer of custom heating, ventilation, and air conditioning (HVAC) equipment in North America. Its products include FANWALL TECHNOLOGY®, air handlers, packaged DX, vertical self-contained systems, energy recovery ventilators with integrated heating and cooling systems, coils and more. NAS has five strategically located manufacturing facilities which encompass over 2 million square feet of clean space and 180 sales representative offices. NAS’s brands are known for innovation and advanced technology and provide customers with product solutions for every industrial need including commercial air handlers, clean room systems, and mission critical technology. NAS’s end markets include healthcare, education, industrial, commercial, clean rooms, and data centers.

Nortek Air Solutions, LLC, is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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