The Noble Network of Charter Schools


IT Lead

III. Network Support Chicago, Illinois

Description

The IT Lead provides direct support to students, teachers, and staff of Noble through the installation, maintenance, troubleshooting, and repair of end-user computing equipment. Under the supervision of the Assistant Director of IT and as part of a fifteen-member team, the IT Lead is primarily responsible for providing frontline/first responder technical support. The members of this team are responsible for resolving “level one” technical issues through in-person/hands-on as well as remote support for thousands of computing devices and hundreds of applications for 1200 employees, 11,000 students, and nineteen locations throughout Chicago (i.e., 17 high school campuses, one middle school campus, the Network Support Team, and Noble Daycare).


The ideal candidate has extensive experience with Apple macOS and a demonstrated ability to troubleshoot Apple software and hardware. Experience with supporting iOS is a plus. Cross-platform experience (macOS and Windows) is highly desired but not mandatory. Students at all of our campuses make extensive use of Google Chromebooks, so experience with Google Admin and Chromebook management is also preferred. Noble’s computing environment consists of ten Windows campuses and three Apple (macOS and iOS) campuses along with administrative offices and a daycare. This position will focus on support for the Apple campuses while also being at the ready to support any other Noble location, as needed.


The IT Lead must be able to reach (and often work from) any Noble location efficiently and without reservation. The campuses, Noble Support Team, and Noble Daycare are located throughout Chicago and can all be reached easily by car. Please visit our website at www.noblenetwork.org to see the locations of our schools.


Finally, the IT Lead will occasionally be responsible for responding to technology issues that occur outside of normal business hours and also for staffing occasional weekend and evening projects. A reasonable amount of flexibility to accommodate this need is an essential part of this position.

 

Other responsibilities include:

  • Deliver “straight-A+” technical support to Noble campuses as a key player on a fifteen-member help desk team.
  • Provide courteous, professional, skillful, and expeditious communication and resolution of technical issues.
  • Troubleshoot issues with Apple software and hardware, Microsoft Windows, and Google Admin as well as associated software applications, AV systems, and Phone services. Examples include but are not limited to Exchange, Active Directory, MS Office, iWork, Outlook, VMWare, SCCM, Sophos Antivirus; Symantec Backup Exec, IP Office Voicemail Pro, Airwatch MDM, Deploystudio, and Apple Remote Desktop.
  • Perform basic one-on-one technology training for new employees, as needed.

 

Experience/Education:

  • Staff on the support team have a singular goal: to provide our teachers and students with optimal learning conditions from a technology standpoint each and every day. We exist for our students, teachers, and staff and we remainlaser focused every single day on how we can improve the technology experience for each of these groups.

 

Required Qualifications

  • Have at least two years of relevant technical support experience with Apple software and hardware
  • Experience providing support in a Windows environment (highly desired)
  • Have superior communication skills (written and verbal)
  • Have a sustainable balance between customer service and technical skills
  • Have a positive attitude and be willing to learn
  • Have the ability to multi-task, rearrange priorities, and maintain focus in a fast-paced environment
  • Be reliable, honest, and trustworthy

 

Highly Preferred Qualifications

  • Bachelor's degree and/or recent military experience
  • Any Apple software or hardware certifications

 

Compensation

Noble provides competitive salaries depending on candidate qualifications. We also provide health, dental, life and disability insurance, 401k contributions or access to the Chicago Teachers Pension Fund, paid time off, and access to an on-site fitness facility.

 

The Noble Network of Charter Schools is an Equal Opportunity Employer.

Applicants must be currently authorized to work in the United States on a full-time basis.


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