Senior Support Engineer

Information Technology Baltimore, Maryland


Position: Senior Support Engineer

Location:  Baltimore, MD

Clearance: Active Public Trust or SECRET Clearance


Position Summary:

The Senior Systems Engineer shall oversee daily operations and work closely with the lead video architect on all technical matters associated with the design, engineering, testing and implementation of new technology and enhancements to the video enterprise.   This position is subject to contract award.


Essential Duties and Responsibilities:

  • Proactively assess the video enterprise and identify opportunities to optimize the existing design and/or configuration to improve the systems
  • Support continuous operations of all daily activities and VSD enhancement projects; be engaged on new enhancement activities to support cross training efforts and manage all new solutions
  • Responsible for reporting of and follow up on trouble issues; provide second and third level support and overall security and maintenance
  • Manage configuration, upgrade and troubleshooting of all agency video hardware and software
  • Oversee device and network performance
  • Perform testing in agency provided facilities; work with the architect engineer to develop test plans to include documentation of test results
  • Attend weekly status meetings to report overall operation status

Qualification, Knowledge and Skill Requirements:

  • Bachelors in IT, Computer Engineering or related field ( Master’s preferred )
  • 5+ years’ experience in systems engineering and IT support
  • Broad video conference technology background to include video configuration solutions with Microsoft SfB video platform
  • Cisco Telepresence Solutions Specialist Certification (CTS)
  • Polycom Certified Video Teleconference Configuration Engineer (PCVE)


NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V