NMR Consulting Careers

Description

Position: Deputy Program Manager (DPM)/Unified Communications Operations Manager (OM)

Contract/Location: Defense Information Systems Agency (DISA) – Fort Meade, MD

Clearance: Active SECRET Clearance

Reports to: NMR – UC/VTC PM

Position Summary:

The Deputy Program Manager (DPM)/Operations Manager (OM) is responsible for the substantial breadth of operations performed by the technical support team. Reports directly to the NMR DISA Program Manager (PM) and is a member of the DISA VTC Program Management Office (PMO) team.

Essential Duties and Responsibilities:

• Daily interaction with DISA VTC Team to ensure service delivery across the enterprise is consistent

• Attend meetings with the customer and associate contractor for communication, reporting and requirements gathering

• Provide Crew Chief responsibilities and leadership across contracts to include negotiating OLAs with Associate Contractors and maintaining NDAs (Non-Disclosure Agreements) for the DISA VTC Team

• Manage teams supporting a variety of technical disciplines across geographically dispersed areas (Systems Development, Business Applications, SharePoint, VTC and Training)

• Implement production, productivity, quality and customer service standards

• Perform Cost Account Manager (CAM) duties and maintain oversight of all related activities

• Resolve issues: technical and personnel

• Implement change within the organization

• Recommend innovations and encourage team participation in research and development of enhancements to current service delivery and capabilities

Qualification, Knowledge and Skill Requirements:

• Associate or Bachelor Degree in Computer Science, Engineering, or related field or related experience required

• Must have extensive experience in a related technical field

• Ten (10) years in a management role with extensive personnel and technical management experience

• Must have experience with the Department of Defense

• Must possess an extremely meticulous and organized working style and have an ability to work as part of a team

• Strong verbal and written communication skills experience is important, responsibilities will include extensive team and customer contact

Relevant Certifications:

• ITIL v3, desired
• PMP Certification, desired

ADA Specifications:

• Occasionally lifting of 5-10 lbs
• Regularly required to talk and or hear
• Extended working hours
• Travel is not expected for this position
• Will be required to use the computer screen for extensive periods of time

NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V