Deputy Program Manager - Unified Communications Operation Manager

Information Technology Baltimore, Maryland


Position: Deputy Program Manager (DPM)/Unified Communications Operations Manager (OM)

Contract/Location: Social Security Administration (SSA) – Woodlawn, MD

Clearance: Active Public Trust or SECRET Clearance

Reports to: NMR – UC/VTC PM

Position Summary:

The Deputy Program Manager (DPM)/Operations Manager (OM) is responsible for the substantial breadth of operations performed by the technical support team. Reports directly to the NMR SSA Program Manager (PM) and is a member of the SSA VTC Program Management Office (PMO) team.


Essential Duties and Responsibilities:

  • Daily interaction with SSA VTC Team to ensure service delivery across the enterprise is consistent
  • Attend meetings with the customer and associate contractor for communication, reporting and requirements gathering
  • Provide Crew Chief responsibilities and leadership across contracts to include negotiating OLAs with Associate Contractors and maintaining NDAs (Non-Disclosure Agreements) for the SSA VTC Team
  • Manage teams supporting a variety of technical disciplines across geographically dispersed areas (Systems Development, Business Applications, SharePoint, VTC and Training)
  • Implement production, productivity, quality and customer service standards
  • Perform Cost Account Manager (CAM) duties and maintain oversight of all related activities
  • Resolve issues: technical and personnel
  • Implement change within the organization
  • Recommend innovations and encourage team participation in research and development of enhancements to current service delivery and capabilities


Qualification, Knowledge and Skill Requirements:

  • Associate or Bachelor Degree in Computer Science, Engineering, or related field or related experience required
  • Must have extensive experience in a related technical field
  • Ten (10) years in a management role with extensive personnel and technical management experience
  • Must have experience with the Social Security Administration (SSA) or Health and Human Services (HHS)
  • Must possess an extremely meticulous and organized working style and have an ability to work as part of a team
  • Strong verbal and written communication skills experience is important, responsibilities will include extensive team and customer contact


Relevant Certifications:

  • ITIL v3, desired
  • PMP Certification, desired


ADA Specifications:

  • Occasionally lifting of 5-10 lbs
  • Regularly required to talk and or hear
  • Extended working hours
  • Travel is not expected for this position
  • Will be required to use the computer screen for extensive periods of time



NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V