Sr. Project Manager

Project Management Fort Bonifacio Global City, Philippines Job Number: 8707

Position at NICE inContact

Sr. Project Manager 

Location: Taguig City, Philippines

As a Sr. Project Manager, a Typical Day Might Include the Following:


  • Lead the planning and implementation of project (both PM & Technical aspects)
  • Facilitate the definition of project scope, goals and deliverables
  • define project tasks and resource requirements
  • develop full scale project plans
  • assemble and coordinate project staff
  • manage project budget
  • manage project resource allocation
  • plan and schedule project timelines
  • track project deliverables using appropriate tools
  • provide direction and support to project team
  • constantly monitor and report on progress of the project to all stakeholders
  • present reports defining project progress, problems and solutions

 Core Skills

Project Manager Skills for Planning Phase

  • long term vision
  • attention to detail
  • scope, time, quality, resource, risk and cost management skills
  • interactive communication skills
  • expectation management

 Project Execution

  • implement project plans to build deliverables
  • monitor and control project deliverables
  • manage timelines
  • manage costs
  • identify and manage risks
  • assure and control quality
  • suggest and implement modifications to project scope, deliverables, timelines and resources
  • track and monitor procurement
  • prepare and present project status reports to stakeholders
  • support and direct project team

 Project Manager Skills for Execution Phase

  • motivation skills
  • conflict resolution
  • problem solving
  • adaptability
  • change management
  • sense of urgency
  • judgment
  • customer relations management
  • negotiation skills

 Project Closure

  • ensure project completion criteria have been met
  • obtain stakeholder approval for final deliverables
  • present final project report
  • handover project documentation
  • conduct project review
  • evaluate performance against defined project goals

 Project Manager Skills for Closure Phase

  • presentation skills
  • data management
  • evaluation skills

To Land This Gig You'll Need:

Education & Experience


  • Bachelor degree
  • Deep knowledge in contact center, voice solution, integration & relevant technologies is a must
  • Experience in implementing voice solution in trading floors environment
  • PMI Certification is an advantages.
  • knowledge of both theoretical and practical aspects of project management
  • knowledge of project management techniques and tools


  • 5 years direct work experience in project management capacity
  • 8 years direct work experience in technical delivery
  • Regional experience in managing multi-country and multi-solution projects
  • Experience in delivering project remotely                                                                            

Other Relevant & Experience

  • Technical knowledge in Windows Server OS, SQL Database, network, VoIP, Computer Telephony Integration (CTI), financial trading system (IPC, Etradeal, BT ITS)
  • Knowledge in NICE recording platform is an added advantage
  • Experience in Global / Regional accounts project delivery
  • Knowledge in Telephony integration exposure is an asset


NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.