IT Telephony-Unified communication Specialist

IT – Information Technology Pune, India Job Number: 11533

Position at NICE

Title - IT Telephony-Unified communication Specialist

 About Us:

 NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

NICE has made few major acquisitions last few years as a part of strategic business transformations. Global Business Operations is a corporate team that oversees and manages company-wide processes for sales enablement, operations and compensations. Major business units have their own Business Operations who work closely with Global Business Operations.


Primary role:

  • Design, maintain and support the IT Telephony-Unified collaboration technology infrastructure, including PBX, Call Centre, VC infrastructure & conference services.


  • Develop and implement new telephony and UC solutions based on a wide variety of different technologies
  • Assess with requirements for VoIP/UC/CC technology initiatives/environments and recommend appropriate solutions
  • Planning, design, configuration, implementation, operation and optimization of NICE corporate UC technologies
  • Proactively maintain knowledge/awareness of existing network and applications, including new products and technologies, relating to Cisco, Microsoft  and other UC vendors
  • Ability to independently learn new technologies and explore new features in the UC/CC world
  • Support corporate NICE to provide a high quality, high availability telephony/UC environment.
  • Manage security lifecycles on the telephony and UC products
  • Collaborative, communicate and assist IT teams locally and internationally
  • Work against project deadlines
  • Vendor support and management / 3rd party partners
  • Work according to change management process
  • Fulfill on-call duties when required


  • At least 3 years of proven experience of design, delivery and transformation of IPT/UC environments
  • At least 3 years of proven experience in designing and configuring of SIP Trunking, SBC’s and Voice gateways.
  • At least 3 years of experience in design, implementing, transforming, troubleshooting and support UC Technologies including VOIP, IPT, collaboration tools, Audio/Video conferencing, SBC’s Voice Gateways and SIP/TDM trunking
  • Experience with Cisco Collaboration technologies - UC/CC/CUBE
  • Details knowledge and understanding of telephony/UC protocols, H323, SIP, codecs (G729, G711 and Microsoft real-time adaptive codec’s RTC)Experience in implementing SBC’s, integration gateways and applications
  • Experience with session border controllers and applying security on telecom interfaces – great advantage
  • Experience with managing Contact Center Infrastructure – ACD, IVR, dialers – great advantage   

Essential Skills:

  • Assertiveness
  • Ability to work under pressure
  • Leadership
  • Ability to work in a global team & environment
  • Team player
  • High serviceability orientation
  • Can-do attitude

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.