Training Coordinator

Training Pune, India Job Number: 10311

Position at NICE


  1. Handle end to end registration requests for training, including approval workflow, payment, prerequisites checking, order management processing and invoicing
  2. Communicate with internal and external customers to provide information about training and certification
  3. Assist internal and external customers with course registration, approval issues and other queries and issues related to the training administrative experience
  4. Market training to customers, to drive revenue of the training department
  5. Issue quotes for training services to customers and sales
  6. Monitor courses capacity, manage waitlists, reservations and seats allocation and prevent delays in processing of requests
  7. Generate training reports and highlight gaps and requirements to achieve certifications




Experience in operations and systems
Must have strong execution skills and a practical delivery-orientation
Must have good organization skills, focus and great attention to detail
Must have excellent time management skills
English at very high level – verbal and written
Strong Microsoft Office experience including Excel
Excellent customer service and communication skills
Flexible and able to work under pressure with tight deadlines and to support a global team
Proactive and self-motivated
Experience with BI tools – an advantage



NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.