Data Engineer

R&D / Engineering Austin, Texas Job Number: 9955

Data Engineer (early career)
Austin or Chicago
(Visa sponsorship not currently offered)

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors.  Mattersight's Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to improve operational performance and predict future customer and employee outcomes.  Mattersight’s analytics are based on millions of proprietary algorithms and the application of unique behavioral models.  The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value.  Mattersight's applications are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities and Government.  See What Matters™ by visiting


Data Engineer Role & Responsibilities:

The Data Engineer will be part of the Routing Analytics R&D team, which provides the data sources and analytical tools used to help our clients derive maximum value from our Behavioral Routing solution. This position will support the day to day reporting needs of the Routing clients, including Business Monitoring, Insights, Product Development, Analysis & Testing, and others. Responsibilities include troubleshooting issues that occur with existing report deliverables as well as developing new reports and integrating them into the overall service catalog. This role will require development, testing, and configuration management of all BI deliverables in coordination with Data Engineers, Software Engineers, and Testers within the organization. Additionally, the Data Engineer will be responsible for maintaining any documentation and training materials required to support the various business units the group serves.


This individual will also support the Data Warehouse Specialist to troubleshoot issues relating to the warehouse, especially as they impact the reporting environment.


To summarize, the Data Engineer will be responsible for, but not limited to, the following tasks:


  1. Troubleshoot and resolve issues as they arise related to all BI Tools
  2. Manage iteration and release cycles and deployments
  3. Assist in data modeling and design sessions
  4. Proactively maintain documentation and training materials


Because of the data-centric culture and rapid growth of NICE Mattersight, a rich career path exists for the Data Engineer within Mattersight.

Preferred Skills/Attributes

  • Experience with RDBMS applications (SQL Server preferred)
  • Good communication skills and experience working with cross-functional teams
  • Exposure to the concepts of data warehouse design
  • SQL programming familiarity in large RDBMS systems (T-SQL preferred)
  • Exposure to ETL and data integration processes
  • Willingness to learn Hadoop and AWS 


Required Knowledge, Skills & Abilities


Previous Experience

 For this role, Mattersight is not requiring previous work experience in a technical role though some experience in a Business Intelligence environment working with BI visualization tools, relational databases, and/or data warehousing systems is helpful.  Experience with ETL applications and data modeling/UML software is also helpful.  Required is an interest in data pipelines, data aggregations, and creatively solving data-related problems as well as the motivation to dive deeper into the data engineering world.  We’d also like to see a candidate who displays evidence of strong communication skills and the ability to work under pressure.

Ideal Candidate

·         Analytical

·         Detail Oriented

·         Strong Communicator

·         Entrepreneurial

·         Results Oriented

·         Task Agility

·         Operations-Minded

·         Adept Time Manager

·         Problem Solver

·         Team Player

·         Seeker of Excellence

·         High Knowledge Bandwidth


Company Culture & Facts


Corporate Culture

Mattersight values diversity amongst its employees.  Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on.  Mattersight fosters teamwork as well as self motivation. 

Eligibility & Location

Mattersight seeks candidates authorized to work in the United States.  The Routing Analytics Data Engineer role will be based out of Mattersight’s Austin location; candidates should anticipate little to no travel.


Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.

For more information about Mattersight, visit Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.