Senior Program Manager-(Public Safety)

IT – Information Technology New York, New York Job Number: 10852

Position at NICE

Plan and control the diverse activities required to deliver contracted services to customers on time, on budget and with the required quality, despite risks and issues. Lead activities to foresee risks and issues and create the required mitigation plans.


End-to-end management of project including the following:

·         Scope Management

·         Time Management

·         Cost Management

·         Quality Management

·         Human Resource/ Personnel Management

·         Communications Management

·         Risk Management

·         Procurement/Subcontractor Management

·         Stakeholder (internal and external) Management


Manage all phases of project – Initiation, Planning, Execution, Monitor and Control and Closing


Effective use of NICE project management methodology, processes, tools , techniques and templates


Being the single point of contact for assigned projects and represent NICE in internal and external /customer forums


Manage issues proactively, provide visibility of issues and resolution to stakeholders and escalate internally as required to resolve issues


Report on Status of project to internal and external stakeholders accurately on agreed frequency


Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project Management at NICE




Ÿ Accountable for documents including Pre-site survey, Statement of Work (SOW), Project Plan, Installation Test Plan (ATP), Site Docs, and project hand-off.

Ÿ Coordinate with and be responsible for working with the Solution teams on implementing solutions that require customizations and added value services.

Ÿ Discuss technical aspects of solution with the customer, without the Solution Architect and the Services Engineer





·         Bachelor’s degree in Engineering / IT or related field

·         PMP Certified preferred

·         Proven ability to manage projects using formal methods

·         Proven ability to take accountability and ownership of projects and drive to completion

·         Exceptional communication and presentation skills

·         Well-developed organization and co-ordination skills

·         Well-developed negotiation skills

·         Savvy in business and commercial aspects

·         Experienced in using PSA/Project Management Software and tools

·         Experienced in handling crisis and difficult customer situations

·         Experienced in managing teams dispersed geographically in a matrix organization

·         Proven ability in project financials management

·         Relevant industry experience







NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.