Sr. Project Manager - Services

Services Fort Bonifacio Global City, Philippines Job Number: 10125

Position at NICE inContact

Sr. Project Manager (Services)

Location: Taguig City, Philippines​

The role of the Sr. Project Manager (Services) is to manage all aspects of the project over the entire project life (initiate, plan, execute, control, close) according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Sr. Project Manager will also define the project's objectives and oversee quality control throughout its life cycle.  This position is an expert in system scope and project objectives, supports, develops, and organizes requirement delivery elements, via requirements, documentation, process flows, user stories, as well as identifying capital and resource requirements for major IT projects.

As a Sr. Project Manager (Services), a Typical Day Might Include the Following:

  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Create and manage project plans including scrum meetings according to Agile Development methodologies when applicable.
  • Create cost/benefit analyses in support of corporate projects, while providing methods for management to assess the financial impact of a decision to the bottom line. 
  • Work with business units to define and document project scope, requirements, timelines, expectations
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders including executives on an ongoing basis.  
  • Manage project priority conflicts and report any issues affecting overall project delivery.
  • Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery. 
  • Communicate project status to stakeholders and executives. 
  • Manage and resolve potential conflicts with other units to management for evaluation. 
  • Identify and manage project dependencies and critical path.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.  
  • Determine the frequency and content and deliver status reports from the project team, analyze results, and troubleshoot problem areas.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout the project life cycle.
  • Learn inContact's products and teams to allow for an easier understanding of the projects managed.
  • Communicate in an effective and professional way with customers in and outside of inContact including executives 
  • Develop processes and procedures for reporting to management the results of implemented projects for evaluation. 
  • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. 
  • Ability to bring complex projects to successful completion through political sensitivity. 
  • Adept at conducting research into project-related issues and products. 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Identify and analyze risks, devise and implement mitigation method
  • Facilitate large groups to ensure relevant input and successful conflict management
  • Work with multiple vendors
  • Competency
    • Manage large complex projects
    • Multiple workstreams
    • Multiple systems
    • Multiple cross-functional teams, stakeholders and business units
    • Ability to perform BA tasks and analysis
  • Follow the company Code of Ethics and inContact policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of inContact.

To Land This Gig You'll Need:

  • Bachelor's Degree in Business Management or related field or equivalent work experience required.
  • MBA strongly encouraged; PMP - PMI - ACP certified
  • 6-9 years of direct work experience in project management, including all aspects of process development and execution
  • Demonstrated written and oral communication skills. 
  • Strong interpersonal skills. 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. 
  • Ability to motivate others for project execution
  • Excellent conflict management skills and the ability to anticipate conflict amongst team members​

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.


ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.  


NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.