Director, Services Delivery

Project Management Remote, United States Job Number: 9153

Position at NICE

The Director, Services Delivery is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of account and act as a single point of contact for the client during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.  They are accountable for the Project Managers and Program Managers assigned to them including mentoring, supervision and professional growth of their assigned team.

Main Duties include:

Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.

Ensure implementation of projects per client requirements.

Contribute to team efforts to continually improve services delivery methodology and tools including Teamline.

Work with project manager to plan and schedule various steps of project development so as to keep within the client deadlines. Coordinate staff strength and resources available in the organization per project requirements.

Coach staff in project management best practices.  Ensure adherence to published policies and procedures.

Manage performance and development of the assigned staff.  Recruit new staff members as needed.

Ideal requirements:

  • Strong knowledge of Project Management practices and Professional Services delivery
  • Good management and leadership abilities
  • Ability to grasp the requirements of clients and ensure they are addressed through the project execution
  • Ability to review project risk factors and suggest alternative solutions
  • Excellent communication and presentation skills
  • In-depth project management and technical experience

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.