Business Operations Manager

Business Dev / Strategy Raanana, Israel Job Number: 11372

Position at NICE


Customer Engagement Analytics (CEA) Strategy & Operations is responsible for driving business growth through BU strategy design, support key business decisions, support cross company processes from the line of business perspective, and drive front line sales teams to sell better, faster, and more efficiently.  Ideal candidate is seeking an environment that is entrepreneurial, creative, innovative, team-oriented, inspiring, diverse and challenging with dedication to creating and developing cutting-edge business solutions for our customers. 


Lead business operation across CEA business, driving business growth through BU strategy design, support key business decisions, and support cross company processes.


  • Own and lead annual business processes for CEA line of business
    • Business Unit’s annual strategy process (Market analysis, Competition, Trends, GTM, etc.)
    • Annual planning and operational program design (focus areas, Financial model, KPI’s definition, Budget)
    • Annual sales and Go-To-Market planning and design
  • Own Quarterly Business Review (QBR) process for CEA sales:
    • Analyze quarterly business performance across all CEA units and functions
    • Consolidate and present the Unit’s Quarterly business Review to NICE top management
      (state of the business across all domains)
  • Ongoing analysis of business performance, generate insights and propose alternatives for improvements
    • Track KPIs across CEA business
    • Ad hoc analysis of key business challenges
    • Prepare and present analysis to management forum


  • Strong Microsoft Office experience including advanced Excel proficiency (e.g., pivot tables, solver, v-look ups)
  • Experience analyzing financial and business data
  • Project Management experience is a plus
  • Strong systems experience— (SFDC) experience is a plus


  • Bachelor's degree (minimum requirement)
  • Management consulting or business analytics experience is a plus


NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.