Sales Engineer

Sales London, United Kingdom Job Number: 10726

Position at NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations.

There are numerous reasons to join our team. We have an environment which promotes collaboration and encourages team members to speak to their new and creative ideas, NICE inContact’s corporate culture inspires passion. NICE inContact looks for people who have service, integrity and a go getter attitude as part of their DNA. We believe our biggest resource is our people, and on a monthly basis we honour our team members with awards and events to show our appreciation for all their hard work and dedication. In addition, top performers at NICE inContact are rewarded annually with trips to tropical locations.

We are currently recruiting for a Sales Engineer in our London offices: 

The purpose of the Sales Engineer is to provide dedicated sales support to the field and inside sales teams: 
  • By acting as the primary bridge to identify & remove process problems early between Sales and Operations
  • By proactively identifying & addressing customer's technical needs and objections, to drive sales
  • By protecting NICE inContact, as an organisation, from projects where technical issues outweigh value to NICE inContact by being able to delineate between technically feasible and technically problematic opportunities
Your typical day:
  • Maintain high level knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor‘s products and what strategy NICE inContact should develop to counter.
  •  Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements into effective technical solutions - with a focus on NICE inContact’s solutions.
  • Maintain high-level knowledge of all other NICE inContact products/services, competitive product lines, and industry through self-education and NICE inContact’s resources.
  • Proactively and effectively identify customer needs and overcome objections to proposed solutions.
  • Perform technical benefits assessment for customers by gaining detailed understanding of their environment.
  • Provide continuous knowledge transfer to the sales force regarding technical aspects and benefits of the NICE inContact’s™ solutions.
  • Support new and existing sales efforts via technical discovery, product demonstrations and presentations.
  • Properly document and provide feedback to sales team.
  • Assist in the preparation of responses to RFP’s and deliver technical and sales oriented presentations to customer’s technical staff and senior management.
  • Meet with customers to understand their current technical environment, key business issues, and future benefits that could be realized through NICE inContact’s advanced contact center technology deployments.
  • Work with the Sales Support to ensure orders are completed in an accurate and timely fashion.
  • Create, based on customer needs, a detailed Solutions Overview (SO) document for each new customer which will be the basis from which all pre-turn up work will be performed. Instruct customer on costs associated with the work.
  • Build and maintain relationships with financial, subject and technical decision makers and influencers in prospect base.
  • Significant travel up to 75%
Your experience:
  • 6+ years direct sales engineering experience in contact centers, telecommunications or software sales
  • Bachelor's degree in Business Information Systems, Computer Science, Communications or related field or equivalent work experience required.
  • Strong sales skills
  • Relationship management abilities
  • Superior communication skills
  • High integrity
  • Experience in fast paced environment
  • Experience meeting customer time constraints
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Analytical/Quantitative abilities required. Must be able to interpret and explain financial and statistical information
  • Ability to negotiate and up sell products and services
  • In-depth knowledge of technical support issues related to Internet, video, and telephony. A hands-on background in engineering, technical support or field maintenance is desirable
  • Broad knowledge of call center technologies, call traffic analysis, automatic call distributions and interactive voice response systems
  • Excellent interpersonal and communication skills including verbal, written, negotiation and communications.
  • Valid driver's license
Your bonus experience:
  • VoIP experience
  • 2+ years sales experience outside of sales engineering in a software environment 
  • Broad knowledge of the call center market
  • Relationship management abilities
  • Excellent industry reputation
  • Consensus building strengths among internal groups
  • Negotiation skills

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.