Education Professional

Training Pune, India Job Number: 10034

Position at NICE

About Us:

 NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

 NICE has made few major acquisitions last few years as a part of strategic business transformations. Global Business Operations is a corporate team that oversees and manages company-wide processes for sales enablement, operations and compensations. Major business units have their own Business Operations who work closely with Global Business Operations.

Department  - Global Education Services

Responsibilities

  • Deliver high quality application training on NICE products to customers and partners globally, in classroom and virtual classroom over multiple time zones and locations
  • Focus on the business value that the customer gains from the products and solutions, especially in the contact center and back office
  • Work closely with the project team to ensure delivery that is consistent with commitments and expectations
  • Set up systems and stage training labs for technical courses
  • Learn new products, features, and tools as they are rolled out by the organization
  • Apply effective techniques and methods to create an environment in which learning can succeed
  • Follow administrative procedures as required, including preparations and wrap up
  • Develop training content in various formats

  Requirements

  •  Real life experience in the following technologies:
  • Designing and writing Object Oriented code in any of following languages: .NET, C++, Java/J2EE, VB, C#, COM and other OOP – a must
  • Power user of Tableau or another BI tool
  • ETL and databases
  • Web applications, Web Services, HTML, JavaScript, JQuery, Angular JS coding – an advantage
  • Automation tools (RPA) such as Blue Prism, Automation Anywhere or UiPath – an advantage
  • Excellent level of spoken and written English
  • Excellent presentation and facilitation skills
  • Able to travel up to 30% of the time
  • Able to work in a global environment and deliver virtual courses in various time zones frequently
  • Able to work successfully with clients and business partners directly
  • Excellent self-learning skills
  • Self-motivated and strives for professional excellence in all aspects of work
  • Able to work flexibly and independently in a fluid environment
  • Excellent problem-solving ability in high pressure situations
  • Knowledge of NICE Automation and/or Performance Management solutions – an advantage
  • Experience in contact center operations - an advantage

  Education:

  • Bachelor’s Degree in engineering or computer science or related technical degree preferred

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.