Director, Cloud Operations

Operations / Facilities Mountain View, California Job Number: 11690

Position at NICE Actimize

NICE Actimize Premier is seeking Director of Cloud Operations.  Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.

The position is based in Mountain View and reports to Vice President of Cloud Operations and Security.



  • Lead all 24 X 7 operations for all Guardian Analytics cloud offerings
  • Architect designs and strategies to help meet our technology and automation goals, including Cloud and SDN architectures
  • Design, scale, and maintain the Guardian Analytics SaaS infrastructure
  • Knowledge of modern development languages such as Python and other scripting languages to develop tools, scripts, and frameworks that drive efficiency in automation, monitoring, and management of our large-scale environments
  • Utilize instrumentation & metrics, and applications to automate and improve operational processes and availability, scaling, and security of the production and development environments
  • Develop and participate in infrastructure operations, release management, incident management, problem management, configuration management and change management processes for all cloud services
  • Design, enhance, and maintain development, management and monitoring systems
  • Ensure successful backup and/or replication of Customer Data in a secure manner
  • Collaborate with Engineering and Product teams to design and implement solutions to support Operations vision and strategy
  • Deploy and maintain product releases and customer configurations
  • Participate in SOC 2 and PCI audits, and ensure all controls are followed as per platform
  • Engage with industry and vendor partners to drive our requirements and product needs


Required Skills and Experience:

  • Previous experience in managing Operations teams, as well as 5+ years in technical leadership roles
  • Bachelor’s degree in Computer Science or similar major or equivalent experience
  • 10+ years operational experience managing critical tools and infrastructure with a strong focus on providing cloud-based services and technology
  • 3+ years of experience with Cloud Technologies and Architecture (AWS, OpenStack, etc.), Cloud Orchestration/Automation Tools (TerraForm, Salt, Puppet, etc.), and virtualization/container technologies (KVM, Kubernetes, Docker, etc.)
  • Experience with tools for system, process, and environment monitoring (e.g. Nagios/Icinga, Graphana, Cacti, etc.), logging analysis (Logstash, Splunk, Elastic Search, etc.), and configuration management (e.g. Salt, Ansible, Puppet)
  • Understanding of source code control systems; experience with Subversion (SVN) and Git a plus, including DevOps experience with CI/CD using Jenkins, Artifactory, or similar technologies.
  • Experience with hyper-converged infrastructure
  • Proficient in MySQL support (replication, grants, operational procedures)
  • Familiarity with Java/JVM performance tuning
  • Knowledgeable in security fundamentals, including encryption, OpenSSL, SSL Certificates, Linux, system hardening, etc.
  • Experience with large-scale, clustered, and distributed storage and filesystems
  • Experience with network layer devices and functionality (e.g. Switching, Routing, Load Balancing, Proxying, NAT)
  • Expert level triage and troubleshooting skills


Additional Preferred Qualifications:

  • Strong interpersonal and communication skills; ability to collaborate across teams and skill levels
  • Experience developing, tracking and leveraging performance metrics for continual improvement
  • Expert level Linux system administration skills
  • Proficiency in modern development languages and frameworks such as Python, Jinja2 and other scripting languages (BASH, Perl, etc.)
  • Strong attention to detail and excellent documentation skills
  • Self-motivated individual who requires minimal supervision
  • Resourceful, persistent, flexible, and adaptable team player

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.