Network Engineer

Services Fort Bonifacio Global City, Philippines Job Number: 9854

Position at NICE inContact

Network Engineer

Location: Taguig City, Philippines 


As a Network Engineer, a Typical Day Might Include the Following:

  • Support and operate a Carrier Grade Networks
  • Configure advanced routing protocols OSPF and BGP
  • Support and configure SSL and IPsec VPN technologies
  • Support and configure firewalls, switches and routers
  • Participate in Incident, Problem, Service and Change management
  • Follow the company Code of Ethics and inContact policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of inContact
  • Be available to participate in and on-call support rotation
  • Ability to quickly diagnose and resolve problems is essential
  • Follow the company Code of Ethics and inContact policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of inContact

To Land This Gig You'll Need:
  • Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required
  • 4+ years proven work related experience is required in configuration of OSPF, BGP, Layer7 switching, VPNs and VoIP related protocols.
  • Advanced understanding of TCP/IP is required, including the ability to perform and analyze packet captures
  • VoIP experience is required, with an in-depth understanding of SIP Peering and Trunking.
  • Excellent editing and proofreading skills
  • Excellent time management skills
  • Knowledge with network management tools and protocol
  • Team Player
  • With security issues/vulnerabilities and countermeasures
  • Thorough understanding Telecommunication (DS1, DS3, OC-12)
  • Thorough understanding of security protocols and appliances

Preferred Experience: 
  • Experience in proposal development
  • Proficient in the MS Office suite
  • PCI 1 experience


ABOUT NICE inContact:
 NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.