Director Product Management

Product Management Salt Lake City, Utah Job Number: 10227

Director, Product Management

Salt Lake City, UT

As the Senior Manager, Product Management, you are responsible for managing the NICE cloud analytics portfolio.  In this capacity and in conjunction with the product leadership of the Customer Engagement Analytics division of NICE, you are responsible for planning, maintaining, and driving the strategic direction, goals, and roadmap for your assigned product solution set.  You will support the business owner in creating a comprehensive and cohesive vision and plan for multiple products across several markets and go to market strategies.  You will champion your vision and plan internally and externally to validate your vision and maintain buy-in across the company and in the customer base, driving to achievement of the company’s goals for the product solution set. 

As a Director, Product Management, you will manage one or more individual product managers and will work with them to execute on the vision, drive product roadmap and backlog activities, and maintaining constant alignment, all while owning and enforcing profit and loss responsibilities for a multi-million-dollar solution set. You will coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. You will interact with all other departments within NICE to define requirements, drive product development activities, and improve processes aimed at ensuring the overall success of your portfolio

As a Director, Product Management, you will:

  • Identify, pursue, and maintain key relationships with targeted strategic partners
  • Drive the business, maximizing revenue and margin growth by identifying new business opportunities
  • Own Product/Solution P&L holistically for the assigned solution set(s)
  • Definition & coordination of "whole" solution, including the definition of the products and features
  • Develop product roadmaps, and manage cross solution backlog of stories and requirements
  • Prioritize creation of company solutions against business needs and market demand
  • Obtain relevant customer and market data to guide and validate company direction on product development
  • Direct the efforts of product managers to document and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans
  • Work with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line
  • Train solution managers to follow best practices and processes established for developing new products and product improvements
  • Proactively work with sales to assist with sales opportunities
  • Day to day management, coordination, and delivery of projects related to assigned product lines
  • Regularly report performance metrics relevant to assigned products
  • Travel to customer sites to understand needs and unfulfilled expectations & delighters
  • Attend trade shows; participate in panel discussions & presentations to represent NICE as industry experts and thought leaders in our space
  • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management
  • Prioritize, assign and manage department activities and projects in accordance with the operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload
  • Responsible for recruiting, hiring and firing for the department
  • Follow the company Code of Ethics and NICE policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of NICE

To Land This Gig You'll Need:

  • 12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services
  • Requires in-depth knowledge in and experience with Agile & SCRUM development methodologies
  • Experience with P&L accountability
  • Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences
  • Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate
  • Requires excellent skills with specialized computer software for drafting and producing documents and diagrams
  • Experience managing one’s own time and balancing many different projects simultaneously
  • Experience with telecommunications, software development, networking, hosted applications, or other similar technical products
  • Experience with a SaaS product set
  • People leadership experience


ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.