Systems Engineer

Support Minneapolis, Minnesota Job Number: 8330

Position at Mattersight


The Systems Engineer role is responsible for architectural design, implementation and hands on maintenance of enterprise platforms based on Linux and Windows servers in a highly secure service provider environment. Core systems include Citrix, Hadoop, ScienceLogic EM7, Symantec, VMware, Hitachi ID, Office365 and more. This role is also responsible for level 4 support.

The ideal candidate for this position will have a minimum 3- 5 years of relevant work experience in Citrix, Hadoop, ScienceLogic EM7, Symantec, VMware,preferably in a challenging environment. Additional requirements include:
• Windows Active Directory and group policy management
• Provides escalated support for Linux install server base, Hadoop environment and other related technologies
• Ensure architectures, tools and technologies support client security requirements and internal policies
• Support server-hardening and management system architectures
• Work closely with Cloud Architecture, Storage, Security and Operations teams on various initiatives
• Provide platform solution architectures and validation of configurations
• Complement other engineers skillsets and provide input
• Recommend new enterprise platforms and tools to meet business requirements
• Provide Level 4 technical support for escalated issues
• Participate in platform architecture and technical requirements meetings
• Develop and maintain platform documentation

Required Skills / Experience:
Strong Knowledge of the Following Technologies:
• BS/BA in computer science or information systems
• Minimum 5 years’ experience in an enterprise class Windows environment
• Experience with Linux and Windows scripting languages
• Demonstrated understanding of core systems technologies including name resolution, IP networking, Active Directory, PKI, system hardening , and command line proficiency
• Ability to work across teams to achieve desired results on common projects
• Good understanding of computer systems characteristics, features, and integration capabilities
• Demonstrated understanding of business requirements/drivers and ability to integrate into engineering initiatives and projects
• Proven analytical and problem-solving abilities
• Experience coordinating initiative efforts across geographically dispersed offices and project teams
• Self-motivated individual who can work independently and as a team player
• Ability to balance multiple priorities and projects
• Excellent communication and interpersonal skills
• Excellent attention to detail
• Ability to produce clean, concise diagrams and documentation

Desired Skills / Experience
• Citrix,  Linux, Windows, VMWare, or other IT certifications
• Familiarity with security standards and frameworks including PCI-DSS, ISO 27001, HIPAA/ARRA, and NIST.
• Strong experience supporting Hadoop and other big data platform administration
• Experience with ScienceLogic EM7 or other integrated monitoring systems
• Experience working in client-centric service provider environment
• Ability to work effectively in a fast-paced, demanding and multi-tasking environment
• Knowledge of applicable data retention practices
• Good written, oral, and interpersonal communication skills
• Basic understanding of project management principles
• Experience with ServiceNow, Atlassian JIRA and Confluence

Be You

We are all different and that is powerful. Variability fuels our business and unites our work. It teaches us that strength lies in differences. To see what matters is our culture, and our culture starts with you.

Your different perspectives inspire us to be better. Your diversity fosters creativity and accelerates our innovation. Your unique skills and abilities make us stand out. Your background and experiences help us reach our full potential.

NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.