Clinic Coordinator-Eye Clinic
Description
SPECIFIC RESPONSIBILITIES
1. Performs day-to-day administrative functions and general office duties including but not limited patient registration, appointment scheduling, front desk reception, and billing coordination as applicable.
2. Provides information to clinic callers according to the Clinic Policies and Procedures; transfers calls as needed; works to ensure adequate phone coverage at all times.
3. Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department/clinics(s).
4. Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by physician templates. Proactively calls patients for appointment reminders and schedule changes.
5. When scheduling appointments, carefully screens patients for new address, new patient visit and/or update registration/insurance information and informs patient of adequate information that must be presented at time of visit.
6. Opens and maintains patient waiting areas, office files, and front-desk areas in a manner that is organized.
7. Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
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