Patient Access Team Lead (Central Scheduling)
Description
Nashville General Hospital is hiring for a Patient Access Team Lead (Central Scheduling) as a full time job in Nashville, Tennessee.
Shift: Day Shift
This position is responsible for day-to-day supervision of patient admissions, registration and associated activities including patient reception, pre-registration, insurance verification, registration, bed assignment and discharge, as well as performing primary job functions. Maintains a positive public relations image in all patient/visitor, medical staff and interdepartmental communications.
Patient Access Team Lead (Central Scheduling) Roles & Responsibilities:
- Schedules/Pre-Registers procedures for OR, SDS, PAT, CLI and Ancillary services
- Liaison between the OR and physician offices for scheduling procedures and ancillary services
- Enters demographic and insurance information correctly and in a timely manner in both PHS and STAR
- Willingly assists physicians as needed in an efficient manner.
- Ensures all messages are verified and returned to the appropriate party within 24 hours.
- Uses proper telephone and customer service etiquette when communicating with physicians, patients, visitors, internal and external customers Courteously receives, greets and directs patients, visitors and staff as needed.
- Performs clerical duties in accordance with procedures of assigned department as outlined in Policy and Procedure Manual
- Utilizes EasyLink to ensure orders are properly processed and filed in the correct folder for retrieval upon registration.
- Serves as a leader in patient access and effectively represents the department in hospital relationships.
Required Skills & Qualifications:
- High School diploma
- Experience working in patient access or medical records.
- Previous experience as a Team lead of Supervisor in an Admissions/Registration function
- Demonstrated verbal and written communication skills.
- Functional knowledge of personal computers and basic PC application programs including word processing and spreadsheets; database knowledge a plus.
- Medical, Dental, and Vision Insurance within first 31 days of employment
- Programs to reduce share of deductible and total out-of-pocket expenses
- Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
- Short and Long-Term Disability - up to 60% of eligible weekly pay
- Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
- Retirement Plan - eligible up to IRS max limits and includes company contribution
- Shift and Weekend Differential Pay Offered on Nights and Weekends
- Tuition Reimbursement for employee and dependents
- 12 paid holidays - any holiday worked is another holiday banked
- Flexible Spending Accounts
- Onsite Gym
- Free Parking for all employees
Join our team at Nashville General Hospital. Apply today!
We are an E-Verify employer.
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