Team Lead Customer Service
Description
Role Expectations:
Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative.
Minimum Qualifications:
Minimum of 2 yr work experience working in a patient access fast-paced healthcare environment.
• Insurance Verification Experience
• Healthcare Scheduling Experience
• Bilingual English/Spanish Preferred
• Experience working with managed care health plans
• Excellent patient registration skills
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• Outstanding customer service abilities
• Must be able to multi-task
• Excellent organizational skills
• Proficient computer skills; internet, typing, data entry
Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish