Nashville General Hospital Careers

Description

• Acts as a navigator, working with ED Charge RN to place patients in correct care area, assist with transitions for admitted patients, discharged, and transferred patients.
• Ensures a high level of customer service and resolves issues promptly that may arise. Provide suggestions for service improvement.
• Maintains a comprehensive and collaborative relationship with patients, family, physician, and health care team to effectively navigate care transition needs.
• Familiarity with local support/advocacy and resource organizations that provide aid and services to patients.
• Maintains a collaborative relationship with case management, social workers, and CCT Team: refers any cases requiring consultation such as patient leaving before completion of treatment, patients in need of PCPs, and patients in need of additional education on available resources.
• Coordinates follow-up for transitions of care, including follow-up calls for discharged or transferred patients to ensure understanding of prescriptions and follow-up instructions.
• Procures services and serves as an advocate on behalf of patients and families for scarce resources.
• Actively participates in hospital care transition efforts and acts in a manner that promotes positive team relationships.
• Effectively communicates with core members of healthcare team to coordinate care transitions.
• Assist with all Adult and Child Protective Servies cases and provide follow up to Case Management Team.
• Work collaboratively with NGH Foundation in yearly organization of toiletry and clothing drives for patients in need.
• Understanding of health care disparity issues, and the ability to interact with patients and families of diverse cultural backgrounds.
• Ability to adapt to evolving goals and requirements and to test new approaches to improve patient care.
• Displays evidence of excellent leadership skills along with verbal, written, and interpersonal skills, demonstrates excellent communication skills.
• Displays critical thinking and clinical problem-solving skills.
• Ability to use independent judgement and compassion when carrying out tasks.
• Flexibility in work schedule to provide optimal coverage for patient needs.
• Facilitates a patient care process that increases the likelihood of achieving established outcomes and goals.
• Demonstrates flexibility and creativity in identifying resources to meet patient care needs.
• Assesses patient’s understanding of current healthcare issues and reinforces information about plan of care as needed.
• Participates in research and quality improvement initiatives to continuously evaluate the effectiveness of interventions, and their impact on clinical outcomes and patient satisfaction.
• Initiates and contributes to modifications and/or changes in practice to achieve high quality of care, patient satisfaction, and appropriate use of resources.
• Participates in departmental and organizational committees.
• Perform other duties as required.

We are an E-Verify employer.

For more information, please click on the following links:
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