People Business Partner
Description
People Business Partner (PBP)
Role Overview
As a People Business Partner, you'll be at the heart of our organization, playing a crucial role in shaping our success. Your job will be all about forging strong relationships and offering strategic guidance to everyone from front-line managers to our top executives. You'll provide the insights and solutions they need to empower our teams and push our mission forward.
Who We’re Looking For
Joining our People & Culture Team as a People Business Partner, you’ll work closely with business leaders to fine-tune our People strategy. You’ll dive into everything from employee training and onboarding to compensation, benefits, and ensuring we’re on top of HR policies and compliance—including SOC 2. Plus, you'll get to lead and contribute to various special and cross-functional projects that help us keep innovating and getting better. Your role will be key in making sure our strategic goals and cultural values are perfectly aligned, helping us not just grow but truly thrive as one tight-knit team.
Responsibilities
Leadership Support
- Serve as a trusted advisor to leaders through regular recurring meetings to discuss training, employee engagement, opportunities to improve work relationships, build morale and support retention.
People Operations
- Serve as a Subject Matter Expert (SME) on all people processes, policies and tools (Rippling, Jobvite, Manulife, Sunlife, Hanelly, Teams, Sharepoint )
- Offer administrative assistance to both employees and managers throughout Nakisa, addressing all questions and handling documentation requirements
- Provide guidance on compensation structures for new hires, internal movements, promotions, and ad-hoc adjustments. Oversee merit-based increases and market adjustments to ensure competitive and equitable pay practices
- Lead offboarding process and conduct exit interviews with departing employees to gather feedback and insights, ensuring that this data is accurately captured in the HRIS system (Rippling) for further analysis and to inform future HR strategies
- Facilitate regular check-in meetings with employees to boost engagement, discuss career development, and realign expectations with leaders, enhancing the overall work environment and employee satisfaction
- Provide guidance to managers and employees regarding work permit applications, extensions, and permanent residency applications, to ensure compliance and support employee needs
- Serve as HRIS system administrator by providing functional and technical expertise including system configurations, managing settings, troubleshooting issues, employing improvements, and ensuring overall data quality and integrity
- Assess training needs across the organization and develop or coordinate training programs to fill skill gaps and foster professional development, enhancing overall company performance and employee retention
- Support the performance management process, provide support to managers in conducting effective performance reviews and handling performance issues
- Serve as a mediator in resolving workplace conflicts, providing guidance on disciplinary actions, and maintaining healthy employee relations to prevent and address potential disputes effectively.
Governance, Risk Management and Compliance
- Continuously review and update HR policies and procedures to reflect changes in local employment laws and industry practices. Ensure all HR activities are compliant with legal and regulatory requirements
- Assist in conducting quality and validation audits for people processes, including job postings and digital files
- Ensure compliance with all legislative and company policies in accordance with SOC 2 audit requirements
- Work closely with the VP of People and Culture to suggest iterations on processes and initiatives to ensure compliance
- Engage with partners, external professionals and legal counsel as needed.
Qualifications & Skills
- Post-Secondary degree in Human Resources or related field with a minimum of 5 years of experience in an HR generalist role.
- Preferably in Software industry
- CRHA certification – an asset
- An appreciation of tech culture and passion for technology
- Full proficiency in English and French, including engaging with the candidates and the community in writing, is required.
- Demonstrated ability to work in a cross-functional team
- Ability to build and manage relationships at all levels of the organization
- Ability to work in a fast-paced environment while remaining positive and focused on goals
- Strong critical thinking and analytical skills, focusing on collaboration and ‘win-win’ outcomes
- Ability to manage sensitive and confidential issues
- Energetic and upbeat with a can-do attitude
- Excellent organizational skills, attention to detail, and demonstrated commitment to the accuracy and completeness of the information
- Excellent interpersonal skills with an ability to influence positive relationships across the organization are necessary
- Willingness to take on whatever is needed to get the job done.