Head of Community

Operations, Customer Support & Quality Assurance San Francisco, California


Description

We are looking for a world-class Community person to drive, develop and directly implement core community initiatives for all our mobile games!

RESPONSIBILITIES

  • Develop N3TWORK’s community facing ‘voice’ and ‘tone’.
  • Maintain a deep understanding of the product and own the communication to the community, the game team, the content team and across social channels.
  • Develop an online presence and leverage relationships with online communities.
  • Prioritize & summarize sentiment from the community channels and help integrate insights to game team.
  • Develop and implement the strategy for social channels (Facebook, Instagram, Twitter).
  • Manage and integrate the forum implementation.
  • Develop and implement events, panels, activities.

 REQUIREMENTS

  • Loves games.
  • Excellent written and communication skills.
  • 7 years of online marketing or community management experience.
  • Knowledge of the mobile game space, culture and trends.
  • Understanding of complex game systems and mobile game operations (ie Hero skills, card battle games, gameplay loops, live operations).
  • Able to work independently and in small teams in a fast-paced environment.