Requisition #: 61488
Total hours worked per week: 40

Description

• We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems in northern Michigan we’re committed to your ongoing growth and development. 
• After work, you’ll find things to do in every season – beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment. 

• Our clinics are close-knit teams that support and encourage each other every day.
• Maintains provider office schedules and staffing coverage schedules in coordination with manager. Plans non-provider work schedule and assigns work.
• Keeps records and prepares reports for management uses such as attendance and work group performance.
• Motivates, educates, trains, encourages, communicates, prioritizes, delegates staff and plans workflow for the office with management approval.
• Coaches support staff to perform their responsibilities with efficiency through leading by example and by working with support staff as necessary. Provides input to staff annual discussions.
• Ensures compliance with established human resource and operational policies and procedures.  Coordinates documentation as required.
• Assists the manager in developing and monitoring department organizational process.  Works with manager to implement.  Participates in Lean process flow.
• Compiles outcome statistics and is responsible for data collection.
• Participates in Meaningful Use guidelines, implementation, and compliance.
• Supports practice management software and functions as a superuser for office EMR.
• Directly oversees and provides responsible clerical support in outpatient clinic for the following functions: answering incoming phone calls, check-in, check-out, registration and appointment scheduling, insurance verification, transactions and charge entry.
• Works to resolve problems and complaints regarding office.  Responds to provider requests regarding particular problem areas.
• Assists in preparation of annual budget with objectives and performance measures.  Makes recommendations on all equipment requests.
• Demonstrates adherence to all policies and procedures.
• Coordinates all office and medical supply ordering.
• Performs other duties as assigned. 

• Balance – Get out on the water, in the woods, on the trails or around town.
• Opportunity – Be a part of northern Michigan’s leading healthcare team with opportunities for personal and professional growth throughout the healthcare system.
• Flexibility – A career that can change as your life changes.
• Teamwork – Our people make Munson Healthcare a great place to work! 

• High School Diploma or GED required.
• Associate degree in a health-related discipline preferred. Directly related experience may be accepted in lieu of a degree on a one for one basis.
• A minimum one year of progressive responsibility / leadership experience in a clinical or health related office setting is required.
• 2 years of progressive responsibility / leadership experience preferred.
• Possess a proven ability to effectively use computer systems.
• Possess superior customer service skills.
• Has demonstrated above average oral and written communication skills.
• Has demonstrated the ability to function responsibly in a minimally supervised work situation and to utilize proven decision making and problem solving skills.
• Has demonstrated the ability to be a self-starter, with superior organization skills, and attention to detail.
  Must possess a team orientation for goal achievement.
• The following skills and experience are desirable: Billing, coding, Powerchart, ARIA, Microsoft Word, Microsoft Excel, or other EMR experience. 

• Competitive salaries
• Full benefits: Medical, Dental, Vision with FSA & HAS options
• Paid holidays
• Paid time off (up to 19 days your first year)
• Tuition reimbursement and ongoing educational opportunities
• Retirement savings plan with employer match and personal consulting
• Wellness plans, an employee assistance program and employee discounts