Floor Attendant: Seasonal until 1/4/2018

Housekeeping New Paltz, New York


BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. 

 

ESSENTIAL JOB FUNCTIONS:

 

  • Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion.                
  • Move cabinets, boxes, furniture, and equipment to clean areas.
  • Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned.
  • Clean and disinfect public areas. Empty trash receptacles and sanitize.  Transport trash to proper waste unit.
  • Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions
  • Maintain the appearance of the public areas, including hallways, staircases and entrances.
  • Clean walls, ceilings, fixtures, windows and equipment.  
  • Remove recyclable materials from offices and public areas.
  • Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicates the request to ensures the request is communicated to Housekeeping Supervisor or Manager.
  • Deliver firewood to guest rooms in accordance with the Housekeeping Procedures.
  • Document and maintain a written record of all deliveries.
  • Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance.                                 
  • Protects the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items.                
  • Returns all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked.                
  • Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup.
  • Participates in special cleaning projects.
  • Operates machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc.
  • Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc.
  • Maintain appropriate supply levels of paper goods, soap, and other supplies.    Restock and organize storage closets neatly.
  • Work with chemical cleansers, disinfectants and sanitizers.
  • Work under pressure and maintain composure while dealing with large volumes of people.
  • Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
  • Sign out keys and return at the end of shift.
  • Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
  • Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
  • Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
  • Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
  • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
  • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 3-4 hours at a time.
  • Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance.  Walk up to 12 miles per day.
  • Maneuver carts or dollies safely with loads up to 200 pounds through passageways, in/out of elevators.
  • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. 
  • Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
  • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
  • Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
  • Work productively and efficiently with or without supervision when performing routine tasks.
  • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

 

QUALIFICATIONS:

 

  • At least 18 years of age.
  • Valid Driver’s License.
  • Previous hotel-related/cleaning experience desired.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.