Stables Guide/Carriage Driver: Seasonal until 12/3

Recreation New Paltz, New York


BASIC FUNCTIONS AND RESPONSIBILITES:

 

A stables guide is responsible for providing a safe and enjoyable recreational activity for guests, of the stables, while guiding a trail ride (riding a horse while supervising the horse line) or while operating the carriage team.  This person is responsible for establishing and maintaining a good relationship with our guests; giving a tour of the property, sharing interesting facts, and offering accurate information about Mohonk and our history.

 

ESSENTIAL JOB FUNCTIONS:

 

  • Competent horseback rider with ability to mount horse from the ground.
  • Arrive prepared, on time, and ready to work; maintain good attendance.
  • Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
  • Demonstrate “Horse sense” and interpret herd behavior.
  • Assess rider’s abilities and horse behaviors in response to rider’s actions.
  • Ensure all riders have accurately signed waiver form and payment receipt.
  • Communicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
  • Explain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
  • Tack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
  • Organize horse and riders in trail (lineup) groups in an efficient and safe manner.
  • Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
  • Encourage, display, and role model proper riding form at all times.
  • Follow grooming, feeding/watering schedules for each animal.
  • Dispense and apply prescribed medications and treatments to animals.
  • Detect and eliminate/reduce potential hazards from and around the trail system and barn area.
  • Clean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
  • Lead horses to and from paddocks and riding arena.
  • Lead another horse while riding a horse.
  • Lead trail rides and drive carriages for up to 3 consecutive hours.
  • Lead pony ride for our guests as young as 2yrs of age up and down moderate inclines.
  • Load hay in/out of the hayloft of barn.
  • Lift loads up to 50 pounds and carry distances up to 100 yards.
  • Work in a manner that will not endanger self or others.
  • Handle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
  • Work in a hot/cold climate for extended periods of time.
  • Maintain a consistent attitude, cheerful, positive, and “can do”.  Speak positively about Mohonk, guests, and coworkers.
  • Pay attention to operational details while being attentive to guests. (Safety patrol of the barn and surroundings)
  • Respond encouragingly with alternate solutions to meet the guest needs or requests; show initiative and take action with an appropriate level of independence.
  • Show interest and patience while working with young or adolescent children and novice rider.
  • Seek ways to enhance the guest experience in unexpected ways asking, “How can I exceed your expectations?”
  • Understand and comply with the policies and procedures of Mohonk Mountain House and department.
  • Answer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
  • Give accurate information, face to face, and over the phone.  Maintain a complete knowledge of: All stables offerings, policies, and pricing; resort features; activities; and hours of operation.
  • Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
  • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
  • Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
  • Bend, stoop, crawl, and climb up and down stairs and moderate inclines; twist and flex arms, legs, and spine.
  • Lift, carry, examine, and manipulate objects.
  • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Memorize names of plants, animals, names of guests, and horses/mules.
  • Demonstrate proficiency with Windows-based operating systems and use software including MS Word.
  • Take reservation and billing information using computer based program with utmost accuracy and detail.  Protect personal information of guest.
  • Attend/participate in daily shift briefing.
  • Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
  • Wear proper protective equipment appropriate to the task being performed.
  • Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing
  • Works independently and as part of a team
  • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. 
  • Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
  • Maintain a flexible work schedule including days/nights, overnights, weekdays/weekends, holidays, and during peak periods of business.

 

QUALIFICATIONS:

 

  • At least 18 years of age
  • Valid Driver’s License
  • Experience working with the general public and in the service industry
  • First Aid and CPR Certification preferred

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.