Golf Shop Supervisor: Seasonal until 11/15

Recreation New Paltz, New York


BASIC FUNCTIONS AND RESPONSIBILITIES

 

Assist the Golf Manager with operational aspects of the golf program-including Golf Shop operations, tournament coordination and execution, corporate group events, public relations, and sales to maximize Golf Course revenues while maintaining a high quality service.

ESSENTIAL JOB FUNCTIONS:

 

  • Oversee daily operations of Golf Shop; including tee time reservations, equipment and merchandise sales, the rental of golf carts and clubs 
  • Responsible for positive guest relation, and a peaceful golfing experience.
  • Promote Mohonk Mountain House’s unique golfing while interacting with guests. 
  • Organize and communicate to Golf Manager all information relating to guest needs and potential golf events, conditions, problems, or concerns.
  • Answer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
  • Plan, implement and monitor golf leagues and golf handicapping.
  • Re-grip golf clubs for players.
  • Responsible for daily office procedures including purchasing software.
  • Record and coordinate all golf lesson reservations. 
  • Responsible for all daily office procedures using tee sheet software to book tee times, voice-mail system, POS, Golf/Lunch package reservations, etc.
  • Operate Point of Sale device to record all greens fee and cart rental sales, lessons, and merchandise sales.
  • Maintain a clean and orderly appearance in the Golf Shop at all times.
  • Ranger-Patrol golf course, maintain safe and orderly pace of play.
  • Conduct periodic inventory of golf shop merchandise.
  • Stock beverage, snacks, and merchandise racks.
  • Interact cordially and professionally with all guests and co-workers.
  • Communicate clearly and effectively with the golf staff, golf grounds staff, recreation staff and all other Mohonk Mountain House service staff.
  • Organize and inspect golf rental sets, maintain adequate rental sets.
  • Inspect course conditions and make recommendations based on play of the course.
  • Provide quick tips for beginning golfers
  • Offer assistance to any member of the golf course staff when deemed necessary.
  • Recognize and fix minor problems that occur with the engines and bodies of the golf carts.
  • Repair minor damage to the golf course such as divots on the greens, tee boxes, broken signs, ropes, and tee markers.
  • Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
  • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. 

 

  • Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
  • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
  • Develop and maintain positive working relationships with other staff.
  • Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
  • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
  • Work in a manner that will not endanger self or others.
  • Sell merchandise in the Golf Shop.
  • Refill gas golf cart with gasoline at pumping station.
  • Perform daily cleaning protocols.
  • Handles change, adversity, and emergency situations in a calm and levelheaded manner.
  • Analyze problems and develop and implement action plans to address problems.
  • Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
  • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
  • Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance.  Walk up to 5 miles per day.
  • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
  • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
  • Speak clearly and in front of groups of people up to 50 people.

 

QUALIFICATIONS:

 

  • At least 21 years of age.
  • Valid driver’s license.
  • Extensive knowledge of the game of golf including rules, etiquette, and play.
  • CPR and First Aid Training preferred.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.