Floor Supervisor; Full Time Year Round

Housekeeping New Paltz, New York

In the absence of the Executive Housekeeper along with the Assistant Executive Housekeeper; is responsible for providing direction for all housekeeping activities in the hotel.  Providing leadership, a management presence and using sound judgment while overseeing and working closely with the Housekeeping Room Inspectors along with Room Attendants.  Inspires and is committed to excellent service from associates; ensuring guest rooms are cleaned to proper standards and in consistent and timely manner.  Works on floors inspecting rooms and helps prepare for VIP arrivals.  Maintains and distributes a proper inventory of housekeeping linen, cleaning supplies and guest room amenities and see that room attendant closets and carts are well stocked and organized.


  • Supervises, trains, evaluates and schedules all staff according to Mohonk standards.
  • Trains staff in the proper use and maintenance of equipment, cleaning procedures and follow-up with protocol policies.
  • Performs opening and/or closing routines for the Housekeeping Department.
  • Plans and coordinates cleaning operations, deep cleaning, and projects and develops written instructions and keeps records.
  • Prioritizes and organizes the work assignments of self and staff fairly and in the best interest of Mohonk Mountain House.
  • Issues supplies and equipment to staff.
  • Tours rooms, hallways, and public areas daily.
  • Inspects the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
  • Conducts inspections of furnishings and decorative items placement in guest rooms and public rooms and ensures areas are cleaned and prepared according to standards.
  • Examines rooms to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
  • Inspects housekeeping carts and closets to ensure that they are properly stocked.
  • Works with housemen to maintain cleanliness of glass doors and windows through the assigned building
  • Supports Room Attendants by cleaning and stripping guest rooms as needed.
  • Produces the Housekeeping report, obtains list of rooms for cleaning, prioritizes, and initiates work assignments.  Updates report regularly and ensures report is thorough, accurate and free of omissions and errors.
  • Exchanges communications regarding room status with Front Desk, Call Center, and Housekeeping Staff in a timely manner.
  • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
  • Coordinates Housekeeping tasks in conjunction with the tasks of other departments as necessary.
  • Oversee/verify payroll for department staff and follow prescribed payroll procedures.
  • Develop department manuals and enforces all company policies with department staff.
  • Inventory and maintain equipment and supplies, initiate purchases, and safeguard equipment and supplies.
  • Establishes consistent standards of cleanliness for guest rooms in detail and communicates this information to inspectors and room attendants.
  • Maintains and preserves the optimum quality and integrity of guest rooms.
  • Checks and reports any damage, missing furniture, and decorative items.
  • Initiates work orders for repairs in guest rooms; completes follow up.
  • Provides coverage during the absence of and assumes responsibilities of Assistant Executive Housekeeper, Executive Housekeeper, Floor Supervisors, Laundry Line Staff and Room Attendants.
  • Facilitates daily shift briefings and morning set up.
  • Schedules and interviews potential candidates for open housekeeping positions and makes recommendations to the Director of Housekeeping.
  • Demonstrates knowledge of cleaning procedures, chemicals and monitors the effectiveness and efficiency of products used by the housekeeping department.
  • Prepares and gives written communications and staff evaluations.
  • Works productively and efficiently with or without supervision when performing routine tasks.
  • Speaks, reads and writes the English language and communicates in a clear and congenial manner with our guest, visitors, and employees.  Hears verbal instructions, directions, and warnings.
  • Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to three to four hours at a time.
  • Lifts up to 30 pounds, capable of walking up and down the stairs daily.
  • Operates vehicles safely while driving and /or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
  • Monitors and evaluates work-related conditions to determine compliance with prescribed operating, safety regulations and Department guidelines.
  • Identifies problems, formulates a solution, directs action, and takes corrective follow-up action.
  • Demonstrates proficiency with Windows-based operating systems and uses software including MS Excel, MS Word, MS Outlook. 
  • Demonstrates organizational skills, proofreading skills, and produces well-written, error-free copies. 
  • Performs basic mathematical functions such as addition, subtraction, multiplication, and division.
  • Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
  • Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff and retains knowledge of historical facts and information about Mohonk Mountain House.
  • Maintains a flexible work schedule including days/nights, overnights, weekdays / weekends, holidays, and during peak periods of business.
  • Develops and maintains positive working relationships with other staff.
  • Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House Policies and culture.
  • Ensures all paper work that is submitted at the end of the day by staff are neatly in order with correct date, room number, and room attendant’s name, signed and sent to the appropriate departments.
  • Ensures that all employees follow Mohonk Protocols and Standards when cleaning guest rooms and public areas.
  • Reinforces and ensures Personal Protective Equipment is adorned by all staff when performing tasks requiring such.


  •       At least 18 years of age
  •       Valid Driver’s License
  •       Resort / Hotel / Motel Housekeeping experience / cleaning preferred.
  •       Previous supervisory experience preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of employee for this job.  Duties, responsibilities and activities may change at any time or without notice.