Server: Part Time Year Round

Dining Room New Paltz, New York


BASIC FUNCTIONS AND RESPONSIBILITIES:

To provide prompt, courteous service to the dining guests of the Mohonk Mountain House for breakfast, lunch, dinner and special functions according to the standards set by Management.

ESSENTIAL JOB FUNCTIONS:

  • Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
  • Learn standard menu items so that you can describe them to the guest in detail and answer any questions they may have.
  • Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
  • Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
  • Take and receive food and beverage orders from guest and serve in an efficient, timely and professional manner following the established sequence of service.
  • Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
  • Anticipate guest needs and meet them before you are asked to.
  • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
  • Negotiate stairs up and down while carrying full trays.
  • Work under crowded and noisy conditions and to navigate around guests with loaded trays.
  • Handle dishes and glassware carefully.
  • Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
  • Set and reset tables with linen, silverware, dishware, and glassware.
  • Mark silverware with each course.
  • Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
  • Assist in the set up and breakdown of special functions.
  • Work productively and efficiently with or without supervision when performing routine tasks.
  • Assume responsibility for all Mohonk Mountain House equipment and supplies.  Use caution to prevent loss and abuse of Mohonk Mountain House property.
  • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
  • Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
  • Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees.
  • Hear verbal instructions, directions and warnings.
  • Reach with hands and arms, bends, kneels, stoops, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 3-4 hours at a time.
  • Lift up to 35-40 lbs from ground level to waist height and carry up to 100 feet without assistance.
  • Lift up to 35-40 lbs from waist height to shoulder height and carry up to 500 ft without assistance.
  • Walk up to 6 miles per shift.
  • Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
  • Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. 
  • Maintain a flexible work schedule including days/nights, overnights, weekdays/weekends, holidays and during peak periods of business.
  • Perform basic mathematical functions such as addition, subtraction, multiplication and division.
  • Maintain confidentiality of guest’ personal information and use with discretion.
  • Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:

  • At least 18 years of age.
  • Knowledge of hospitality and experience in food and beverage service.
  • TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
  • Servsafe or other industry-recognized safe food handling certification preferred.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.