Spa Receptionist: Part time year round

Spa/Salon New Paltz, New York


BASIC FUNCTIONS AND RESPONSIBILITIES:

 

The Spa/Fitness Receptionist is responsible for answering the telephone, greeting customers, scheduling appointments, selling merchandise, and orientating guests to the Spa and its facilities.  The ideal candidate would be courteous, self-motivated, and detail-oriented.

 

ESSENTIAL JOB FUNCTIONS:

 

  • Interact with guests and answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
  • Learn and maintain knowledge of all Services & Product & Accessories offered.
  • Take, organize, and coordinate reservations for services.
  • Handle payment for services and purchases according to guest preference; room charge, credit card, gift card, cash.
  • Answer phones in the Spa using appropriate greeting.
  • Check Spa General Email and Sales Calendars regularly. 
  • Email Day Spa Guest list and Staff Schedule daily.
  • Assist with the retail shop area including; inventory control; checking in orders, ticketing merchandise, and maintaining displays.
  • Demonstrate knowledge of products, educate guests, and sell merchandise, and create and maintain displays.
  • Rotate as needed between Reception Desk and Reservations Office and provide coverage at the Fitness Reception Desk.
  • See that proper safety procedures are observed, in accordance with OSHA and Health Department regulations. 
  • Perform basic administrative duties such as filing, photocopying, scanning, and faxing.  Handle mail orders, track packages, mail/email correspondences.
  • Develop clientele to offer replenishment services on products purchased.
  • Maintain the proper balance in cash drawers, making change orders when necessary.
  • Perform opening and closing functions including following cash drawer check-in/out procedures.
  • Maintain inventory or office supplies at par levels.
  • Update hardcopy filing system as needed. 
  • Perform housekeeping tasks as necessary, following task protocols for cleanliness.
  • Promote friendliness and helpfulness with guests and employees
  • Speak clearly and in front of people and on telephone.
  • Handle adversity, change or emergency situation calmly and with a "level head"
  • Handle multiple tasks at the same time.
  • Work in a manner that will not endanger self and others.
  • Exercise vigilance to prevent shoplifting.
  • Comply with cost reduction measures.
  • Respond quickly to guest needs and completion of assignments
  • Work productively and efficiently with or without supervision when performing routine tasks.
  • Develop and maintain positive working relationships with other staff.
  • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 3-4 hours at a time.
  • Lift up to 50 pounds from ground level to 3 feet to place on cart with/without assistance.  Walk up to 3 miles per day.
  • Fold clothing merchandise, operate cash register, and maintain Spa lobby area.
  • Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
  • Work extended periods of time viewing a computer video monitor and/ or operating a keyboard.
  • Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
  • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
  • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
  • Adhere to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
  • Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
  • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.

 

QUALIFICATIONS:

 

  •         At least 18 years of age.
  •         Standard First Aid and CPR certification is preferred.
  •         At least 3 years of experience in Resort/Hotel or like oriented job, preferred.
  •         High school degree, Business School or Business Degree a plus.
  •         Prior Experience in a cashier position.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

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