Business Analyst

Cloud Operations [INDIA]Customer Service Bangalore, Karnataka


Description

Business Analyst - Cloud Applications

We are looking for an individual with a strong business mind and the proven ability to guide MetricStream customers to maximize returns from their investment in Governance, Risk and Compliance (GRC) solutions through an agile development process

 Mandatory Skills:

 5 + years’ experience as a Business Analyst or Associate Business Analyst

  • Significant experience with the deployment and support of cloud-based software products/SaaS
  • Experience with customer interactions, user story creation, gap analysis and agile software development methods
  • Deep understanding of customer business cases and value drivers in the context of Enterprise applications
  • Familiarity with the business processes of at least one of the Banking, Financial Services, Insurance (BFSI), Manufacturing, Consumer/Retail, Healthcare verticals
  • Experience in designing reports
  • Experience in Enterprise application security
  • Experience in creating workflows
  • Experience in Documentation (understand/create business cases, ROI analysis documents, user stories, gap analysis documents, use cases, test cases, Walkthroughs with customers/internal stakeholders, and signoff documents)
  • Knowledge of functional testing, traceability matrix review, End to end testing, Bug triage experience, training and UAT support
  •  Knowledge of MS Office, especially Word, PowerPoint, Visio and Excel

 

Preferred Skills:

  • Strongly preferred is experience in a GRC domain including Audit, Enterprise Risk Management, Compliance, IT Risk, Threat & Vulnerability Management, Sarbanes-Oxley (SOX) and Supplier Governance
  • Experience with enterprise cloud solutions such as salesforce.com, Microsoft Dynamics or netsuite
  • Hands-on experience in agile software development methodologies such as SCRUM
  • Experience as a functional consultant in one of the top ERP solutions (Oracle, SAP, Peoplesoft), preferably in the Manufacturing and Financial domains  is a plus
  • Project management experience is a plus
  • Knowledge of agile development tools such as JIRA

 

Personal Traits:

  • High commitment to customer success
  • A hands-on attitude and focus on getting things done
  • Strong comprehension, analytical and problem solving skills
  • Excellent Communication skills (written & verbal) are mandatory

 

Job Responsibilities:

 

  • Assure that MetricStream’s worldwide customers derive measurable business value through the agile deployment of MetricStream’s cloud based GRC solutions
  • Lead customers through maturity analysis, project kick-off, business case creation, user story creation, gap analysis workshops, end-user training, product delivery, adoption management, support and continuous improvement
  • Guide customers to improve their GRC processes, adopt best practices and enable them to derive business value from MetricStream apps without customizations
  • Collaborate with MetricStream internal groups and assure focus on delivering business value and to continuously improve Metricstream‘s platform and apps
  • Understand the configuration aspects of the various MetricStream apps and modules
  • Review Application User Guides and training material for MetricStream customers.