Country Director - Palestine
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps has been present in Palestine since the 1980s, helping Palestinians in the West Bank and Gaza to work toward building a more productive and hopeful future. The organization works to meet basic needs while looking towards long-term opportunities to empower youth, manage conflict, and stimulate a participatory economy using technology to transcend borders and checkpoints.
General Position Summary
The Country Director (CD) is the top management position for Mercy Corps in Palestine responsible for developing and overseeing the implementation of the country strategy. This entails identifying and pursuing creative funding opportunities. S/he has supervisory and managerial responsibility over all in-country personnel, programs, support functions and policies. The CD is a skilled communicator, able to develop and utilize strong relationships with staff, partners, national government and donors. The CD will harness her/his expertise, experience and ideas and channel them into impactful programs.
Essential Job Responsibilities
Strategy & Vision
- In consultation with key stakeholders, set the country strategy and ensure its adoption by the country team.
- Set direction by prioritizing and organizing actions and resources to achieve country and regional goals and objectives.
- Explore, evaluate and present new country and program funding opportunities that leverage impact; support and direct related fund-raising activities with both institutional and private donors.
- Develop and maintain an excellent human resource plan consistent with Mercy Corps policies.
- Institute a culture of performance management and regular feedback between supervisors and their direct reports in support of a Talent Management Strategy that emphasis Middle Eastern capacity building.
- Recruit, manage and motivate an informed, skilled and efficient team with an emphasis on excellence and achievement.
PROGRAM IMPACT, MONITORING & EVALUATION and LEARNING
- Lead country team to strive for impact at country and regional level leading to sustained positive change based on solid systems and incorporation of learning into programs.
- Oversee program quality implementation by ensuring programs are based on sound design principles and robust implementation plans.
- Gather evidence of program impact through robust agency standard procedures for data gathering, reporting, and evaluating program outputs and outcomes.
- Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
Influence & Representation
- Represent Mercy Corps programs with national and international media and participate in community activities as appropriate.
- Maintain productive relationships with internal and external constituents such as private partners, local governments, foundations, the private sector, etc.
- Anticipate needs, understand donor pool and contribute to shaping donor’s views on humanitarian and development strategies.
- Explore, evaluate and present innovative funding opportunities that support the objectives for the country as a whole.
- Manage security and safety of the entire country team, program participants and Mercy Corps assets according to best practices, MC operating standards and field realities.
- Liaise with the Regional Security Advisor and Regional Director on crucial events, high-risk periods, incident reporting, and/or security policy changes.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to PARTNERs
- Mercy Corps team members are expected to support all efforts towards accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility: Palestine Senior Management Team: Program Directors, Senior Operations Manager, Senior Finance Manager and Compliance Officer
Reports Directly To: Regional Director
Works Directly With: Regional Team, HQ Program Operations Team and Technical Support Unit team members
Knowledge and Experience
- BA/S or equivalent in social sciences, management, international development or relevant field and MA/S preferred.
- 7-10 years of overseas experience including three years of management-level experience with complex multi-sectoral programs
- Extensive experience in Middle East, Including Palestine. Keen interest in the political and socio-economic environment in the Middle East & Palestine.
- Extensive experience pre-positioning and developing new opportunities.
- Strong written and oral communication skills in English, Arabic is preferred.
- Demonstrated attention to details, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
The successful CD will combine exceptional leadership skills and experience in building and maintaining government, partner and donor relationships. She/he will have an outstanding ability to develop, implement and manage innovative programs within the current and future program structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development, and strong mentoring skills. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Living Conditions / Environmental Conditions
The position will be based in the Jerusalem and is an accompanied role. It requires frequent travel to project sites in Gaza, the West Bank and elsewhere in the Middle East. Strict adherence to Mercy Corps security policies and procedures will be required as will respect for local cultural norms and traditions.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.