Development Officer - Mid-Level
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
The mission of the Resource Development (RD) department is to advance the organization’s strategic goals and support our worldwide team by raising flexible funds, profile and influence. The RD team encompasses several dozen dynamic professionals who possess a wide range of skills. We are gift officers, direct response fundraisers, web developers, marketers and media relations strategists. We are database managers, digital specialists, creative designers, storytellers and teachers. Most of all, we are passionate about Mercy Corps’ mission and believe a better world is possible.
General Position Summary
The Development Officer will work within the Mass Market Fundraising team to develop, enhance and maintain relationships with a portfolio of assigned individuals across the U.S. Under the management of the Mid-level Giving & Donor Advancement Manager, they will execute activities to steward and cultivate relationships with these donors, heighten awareness of Mercy Corps, develop innovative ways to link target donors with the organization, and secure funds from these donors to support the work of Mercy Corps globally.
Essential Job Responsibilities
MID-LEVEL DONOR OUTREACH
- Cultivate, solicit, and steward a portfolio of approximate 500 mid-level donors (donors giving $1,000-$10,000) and major gift prospects.
- Conduct ongoing outreach to assigned donors via phone, email, mail and in-person, with the goal of strengthening the donors' engagement with and commitment to the organization.
- Build relationships with assigned donors to strengthen long-term support. Create a two-way dialogue with donors by soliciting feedback, resolving issues when they arise, and providing personalized content.
- Stay abreast of Mercy Corps programs and communications as well as key issues and trends in the international aid and development community; effectively communicate these to assigned donors.
- Attend and travel to local and regional events (Portland, Seattle and San Francisco) to meet with donors and cultivate relationships.
- Work toward securing a second gift, gift renewal or upgrade during mid-level giving campaigns.
- Collaborate with Mid-level Manager and Major Gift team to identify donors with the capacity to increase their giving to higher levels ($10,000+ annually); some of these donors will become part of the Major Gifts pipeline.
- Develop and implement personalized approaches for the top tier of donors; identify opportunities to move donors into Major Gift solicitation.
- Identify, cultivate, and steward planned giving prospects within the assigned portfolio with the goal of securing deferred legacy gifts.
CAMPAIGN SUPPORT & PORTFOLIO MANAGEMENT
- Explore opportunities for cross-team collaboration and information exchange with the Major Gift team, Public Engagement team, etc., helping to maximize team and division resources.
- Contribute ideas and experience to help develop messaging, design, and processes for mid-level donor communications and engagement, keeping in mind time and budgetary constraints.
- Monitor and report on portfolio performance and effectiveness of strategies and tactics; recommend changes to course correct and improve metrics as needed.
- Maintain coding and tracking of all donor activity for assigned portfolio within donor database (Raiser’s Edge).
- Work to uphold annual fundraising and engagement goals.
- Support Mid-level Manager in other program initiatives as necessary.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO PARTNERS
- Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our partners and to international standards guiding international relief and development work, while actively engaging partner communities as equal partners in the design, monitoring and evaluation of our field projects.
Reports Directly To: Mid-level Giving & Donor Advancement Manager
Works Directly With: Mass Market Fundraising team, Major Gift team, Development Operations and members of the Marketing and Communications team Text here
Knowledge and Experience
- Bachelor’s degree in a related field.
- 2-3 years’ experience in client/customer/donor services and/or nonprofit development or fundraising.
- Excellent communication and interpersonal skills – both written and oral.
- Proven track record of working in a forward-facing role and knowledge of customer service practices.
- Proven ability to effectively build interpersonal relationships with a wide range of constituents.
- Comfort in “cold calling” and soliciting donations.
- Experience with project management and providing administrative support.
- Strong organizational and time management skills, attention to detail and process, ability to record and track progress through Raiser’s Edge database or other CRM.
- Driven, self-motivated, enthusiastic and with a “can do” attitude.
- Strong work ethic with ability to set and meet short- and long-term goals.
- Ability to work independently as well as coordinate across teams.
- Flexible approach and an ability to operate effectively amidst change.
- Sound knowledge of computer programs, Microsoft Office and database software (ideally Raiser’s Edge). Comfort with data and analytics
The successful candidate will have an ability to develop personal relationships with a variety of people in a variety of contexts. They will be able to secure and increase contributions from mid-level donors and prospects and retain donors through ongoing communications. It will be critical to represent both program content and the heart of Mercy Corps to external audiences as well as add constructively to sense of team and shared goals. This individual will be passionate about delivering value to donors, while balancing those needs with the organization’s priorities, resources and objectives. They will be self-motivated, take initiative, and have a bias toward execution. Attention to detail, comfort with data and analytics, a positive attitude, high integrity and a passion for the mission of Mercy Corps are a must.
Living Conditions / Environmental Conditions
The position is based in Portland, OR and it requires up to 5 % travel to Seattle, San Francisco and Washington, DC.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.