Information Officer

Marketing and Communications Portland, Oregon





About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within


Program / Department Summary

Resource Development (RD) staff work in three main areas:  raising private funds and cultivating and maintaining relationships with private donors; another main function is defining the agency’s brand, raising our public profile and sharing stories about our work by engaging with the media, the public, and our supporters and producing a wide range of online and offline communications; and finally educating visitors to our Portland Action Center about issues of global poverty and engaging them in efforts to end it.


Position Description

The Information Officer is the authority on source information, facts and figures about the organization, our programming and impact. He/she ensures that our primary information and key messages are up to date and an accurate and authentic representation of the work funded by our donors. In addition, he/she drives the creation, dissemination and management of compelling, fact-based source documents that provide critical contextual background and proof points for the development of key brand materials. Source documents support our editorial themes, emergency response and select priority topics or agency initiatives.  The Information Officer also serves as a principle communicator to internal stakeholders during an emergency response; working closely with the MarComms leadership team to share appropriate and timely information and stepping into the lead strategist role when needed. This role provides a central point of contact for agency impacts, contextual source data, and in critical times, key messages all communicators can reference in order to make our communications of all types accurate and credible. 

Essential Job Responsibilities

  • Research Activities
  • Makes decisions, with minimal supervision, about the reliability and accuracy of data used in our external communications.
  • Contributes to maintaining Mercy Corps’ positive reputation with donors and outside agencies by ensuring the accuracy and credibility of the content of Mercy Corps’ communications.
  • Through primary and secondary research, develops source documents with key facts and organizational impacts to inform external communications.
  • Conducts market research on potential corporate partners that supports decision making and shapes cause marketing campaign design.
  • Leads on the development of situation analyses for strategy briefs.
  • Classifies, collates and stores information for easy access and retrieval.
  • Works in close collaboration with the Monitoring, Evaluation and Learning team to inform the creation of data collection tools and measurement systems.
  • Interacts closely with other departments and country offices to understand our programming and impact.
  • Content Development
  • Writes and edits source materials that inform external communications.
  • Through research, identifies potential story hooks, trends, and key proof points to support storytelling.
  • Serves as a central point of contact for the agency for data and messaging in order to ensure continuity and consistency for Mercy Corps’ internal and external communications.
  • Writes and copy edits as needed.

Organizational Learning  

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility




Reports Directly To: Director of Brand Marketing

Works Directly With:  Media Relations, Regional Program Team, Creative Team

Knowledge and Experience

  • Bachelor’s degree
  • 3-5 years experience working in a research capacity with writing responsibilities
  • Experience or deep knowledge of the international development sector preferred
  • Excellent communication skills
  • Demonstrated experience in translating technical language and complex concepts into accessible and compelling language
  • Excellent writing and copy editing skills
  • Proficiency in Microsoft Office, Google Drive, and other content management applications

Success Factors

The Information Officer must be able to sift through internal and external sources and identify information and programmatic impacts that support compelling story lines. He/she will be accountable for keeping our source information updated and accurate. He/she must work well under pressure and deadlines and be able to manage multiple projects at the same time. A strong interpersonal communicator, he/she seeks to understand perspectives and alternative points of view. In addition, the Information Officer proactively offers recommendations and identifies opportunities for continuous improvement.  He/she is solution-oriented with a positive attitude; faces challenges and obstacles creatively and constructively. Ideally, has solid knowledge of the international relief and development sector. An even temperament and a good sense of humor are always appreciated.

Living Conditions / Environmental Conditions

The position is based in Portland, Oregon.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.