Ethics and Assurance Manager - DR Congo
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within
now, and for the future.
Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of over 200 people working in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in Mweso (North Kivu) and Bukavu (South Kivu)., Butembo , Kiwanja Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development.
GENERAL POSITION SUMMARY:
Working under the Process Analysis Specialist, the Ethics & Assurance Manager will be the focal point of ensuring compliance with Mercy Corps’ Code of Ethics and ethics policies and procedures, on the DRC Country Office Emergency Programs portfolio (including the DFID funded KCRI+ program). He/she will examine, review, and analyze records, reports, financial information and management practices to ensure compliance with laws, regulations and Mercy Corps’ policies and procedures and will investigate potential violations of the Code of Ethics. As a member of the Internal Control Department the Ethics and Assurance Manager will support the country management team in developing, implementing and monitoring effective financial and operational controls over activities and offices to mitigate risk.
ESSENTIAL JOB FUNCTIONS:
Code of Ethics Incident Response:
- Following Mercy Corps’ policies and procedures, support the internal reporting of any allegations of Code of Ethics violations, including fraud, corruption, bribery or human trafficking on the grant.
- Support the regular update the country Corruption Incident Register and liaise with the Process Analysis Specialist and the Headquarters Ethics team, and other teams as needed, in the resolution of all reported incidents.
- As agreed with the Process Analysis Specialist and Headquarter Ethics Team, conduct inquiries and investigations to determine the facts, circumstances and scope of any allegations raised.
- Collect, analyze and document the results of investigations and communicate observations and recommendations with the collaboration of the Process Analysis Specialist, Country Director and senior management team, as appropriate.
- In coordination with the Headquarters Ethics team and the Process Analysis Specialist, assist in the preparation of any final reports to fully document the investigation and resolution of incidents.
- Liaise with program teams in implementing the country Complaints Response Mechanism (CARM). Respond to Code of Ethics violation referrals received through the CARM.
- Represent Mercy Corps on the KCRI+ program consortium wide anti-fraud and corruption task force, including providing routine advisory on innovative anti-fraud deterrence and prevention measures to the Consortium.
Code of Ethics Training and Awareness:
- Assist the country management team with the implementation of new Headquarters or country Code of Ethics policies and procedures, acting as a catalyst for change and acceptance and supporting smooth implementation.
- In coordination with established on-boarding processes, assist with the on-boarding of new country team members to ensure awareness and understanding of Code of Ethics policies. Conduct and/or coordinate regular anti-corruption, fraud prevention and other Code of Ethics trainings for country staff and partners.
- Assist the country management team in determining effective and efficient solutions to operational issues that ensure compliance with Mercy Corps’ policies and donor regulations, mitigate the risk of fraud or corruption, and also facilitate the achievement of program objectives.
- Assist program, operations and finance teams with implementing standard procedures or, as necessary, developing and documenting enhanced procedures for high-risk program activities, in particular those providing a direct financial benefit to participants (e.g. vouchers, cash distributions), requiring high value procurement, or the distribution of in-kind goods.
- In coordination with relevant teams, perform periodic internal control reviews of in-country financial, procurement, human resource, and logistics procedures in both the main country office and field offices. In coordination with program and monitoring and evaluation staff, conduct field reviews of program activities to ensure that adequate controls are in place and are functioning properly. Communicate findings and work with the relevant departments to correct weaknesses and improve controls as needed.
- As agreed with the program and finance teams, advise on the development of monitoring plans for partners, including sub-recipients, key vendors and other partners that must adhere to ethics policies. In coordination with relevant teams, perform periodic compliance reviews of partners.
- In coordination with the country management team and HQ Finance, assist with the follow-up and resolution of external audit or Mercy Corps Internal Audit findings.
- Perform other related special projects and duties as determined and assigned by management.
Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
SUPERVISORY RESPONSIBILITY: Internal Control Officers
REPORTS DIRECTLY TO: Process Analysis Specialist
WORKS DIRECTLY WITH: Headquarters Ethics team (with authority for Code of Ethics reporting and investigation matters), country senior management team, Program Directors/Managers, Finance, Compliance and Operations teams, HR Managers, Heads of Field Offices, and all MC DRC staff.
KNOWLEDGE AND EXPERIENCE:
- University degree in finance, accounting or a related business field is required; and an advanced degree is a plus;
- 3 -5 years+ related work experience with a not-for-profit organization implementing international programs;
- Strong background in compliance, systems and internal controls;
- Relevant experience in fraud investigation or auditing. Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA) designations are strongly preferred.
- Solid understanding of a wide-range of ethics violations, including fraud, corruption and human trafficking in humanitarian and/or development settings; Understanding of best practice in ethics management and accountability within INGOs, including best practices for investigations of ethical violations;
- Demonstrated experience in successfully working with administrative and program staff at all organizational levels;
- Solid organizational and research skills with a broad understanding of various program sectors and activities;
- Demonstrated experience in financial and operational data analysis;
- Advanced computer skills in MS Office programs, particularly Excel;
- Fluent written and oral communication in English. Fluency in French and Swahili is preferred
The successful Ethics & Assurance Manager will possess an exemplary professional standard of ethics as well as the willingness and ability to enforce compliance with Mercy Corps’ internal policies and procedures and external regulations. Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders on sensitive and confidential matters is necessary along with the ability to navigate difficult circumstances with a calm demeanor, in an analytical and methodical manner. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. A broad understanding of humanitarian and development programs coupled with the ability to analyze financial operational data and clearly present conclusions and recommendations is essential.
The position is based in Goma, DRC and it requires travels to various locations within North and South Kivu, as well as Ituri. The position is unaccompanied and will be based in Goma, DRC. While conditions in the country are improving, there are still pockets of violence and insecurity and petty crime is present. Mercy Corps' offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Years of conflict and corruption have badly damaged the country's infrastructure. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is limited, but available in all Mercy Corps’ offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with several evacuation options for serious illnesses. There is reasonable access to most consumer goods, although they can be expensive.
This position is entitled to staff housing (shared housing) in Goma and is eligible for R&R per the DRC R&R policy. This position is not eligible for hardship pay.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, code of conduct and values at all times and in all in-country venues.