Washington, DC - Program, Performance and Quality Human Resources Intern

Monitoring and Evaluation Washington, District of Columbia



LENGTH OF INTERNSHIP: September 2019 - April 2020  (17 hours/week)

Availability: M-F 9am-5pm (flexible)


Assistant Program Officer


 Mercy Corps responsibilities

For the duration of this internship assignment the intern will receive:

  • University Credit (if applicable)
  • Workstation within Mercy Corps DC office headquarters
  • Access to Mercy Corps online tools
  • All other tools, materials and communication requirements for this project to be undertaken

Intern responsibilities

Intern will remain responsible for all costs associated with:

  • Living expenses
  • Transportation costs
  • Maintaining their personal computer which will be used for the internship
  • All other costs associated with this internship


Mercy Corps alleviates poverty, suffering, and oppression and works to build secure, productive, and just communities in over 40 countries around the world. Our Operations Department supports field-led work that delivers measurable impact. 

The Program Performance and Quality (“PaQ”) team consists of monitoring and evaluation functions, program management, gender integration, and a global data management software (called Tola).  The team’s approach supports both foundational and cutting edge adaptive management approaches to program management, with design, monitoring, evaluation and learning functions as key processes and benchmarks to ensuring evidenced-based decision making for quality program implementation. The team works across a wide spectrum of stakeholders both internal and external to Mercy Corps, as well as diverse technical program approaches and sectors. While the specific roles and responsibilities of this position may evolve over time based on the needs of the team, and the agency, they should include:

  • Develop a strategy to help ensure all Mercy Corps team members understand the work of the PaQ and larger Program Operations Units using the goal and objectives created by the PaQ Assistant Program Officer (“APO”), for both the PaQ team and the larger Program Operations Unit
  • Develop a framework for the dissemination of materials and resources created for the project
  • Collaborate with the People and Strategy department both at HQ and in Field Offices
  • Support the APO with developing and editing onboarding packages
  • Work with Human Resource Managers in Field Offices to disseminate the materials and resources created through the onboarding project
  • Occasionally support targeted communication campaigns, both related to onboarding and other technical areas, to publicize new resources and best practices across Mercy Corps, including webinars, newsletters and communities of practice.


The intern will gain skills in the Program Performance and Human Resource processes of a large non-governmental organization as well as practical application with: externally focused writing, both framework and strategy development, program performance & management skills, and Human Resource techniques. The intern will also gain knowledge on effective communication techniques across multiple departments and stakeholders as well as an understanding of Program Quality and Performance.


  • Develop personalized on-boarding packets for different employees across Mercy Corps on PaQ and Program Operations
  • Assist in the development of low cost, low maintenance framework for improving onboarding to field teams that can be malleable for different Mercy Corps roles
  • Plan and develop innovative communication techniques for new-team member onboarding
  • Revise and edit current internal and external onboarding slide decks
  • Develop a dissemination plan for on-boarding packages and strategy
  • Plan and develop communication materials to release key team content across multiple Mercy Corps communication platforms


  • Graduate study in progress or complete (no more than 1 year ago) in Communications, Non-profit Management, Human Resource Management, International Development or a related field.
  • Experience working within Human Resources and Communications
  • Ability to develop well-articulated, visual presentations or short communications to tell a story.
  • Experience and interest in working in cross-cultural settings
  • Ability to present projects to peers and others as part of representation.
  • Strong organizational and communication skills.
  • Knowledge of French, Spanish, or Arabic is highly desirable


  • University degree in progress or recently completed (within 1 year)
  • Self-starter and ability to be managed remotely.
  • Flexibility in a non-hierarchical environment.
  • Multi-tasker with the proven ability to organize and prioritize competing priorities
  • Demonstrated ability to communicate effectively with team members of varied work styles, follow procedures, and meet deadlines
  • Flexibility and creativity in planning and problem solving
  • Ability to learn quickly, take initiative, and be accountable for results
  • Understanding for diverse cultural, political and religious environments and be able to work successfully in those environments.
  • Maintaining a sense of humor in stressful situations.


Candidates interested in this internship should submit a resume and a statement of interest.  In your

statement, you are encouraged to discuss any experiences related relevant to the projects outlined.  You

may wish to describe your career interests (specifically as they relate to Human Resources, Communications, or International Development) and discuss your previous work and educational experience demonstrating these interests. Your application will be reviewed by the hiring team within 3 weeks of submission and shortlisted candidates will be contacted directly for interviews. All applicants will receive notification once a decision has been made.

Mercy Corps interns and team members represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity is powerful. To achieve transformational change, we seek out team members with different origins, beliefs, backgrounds and ways of thinking. Diversity helps us unlock complexity.